Administrator II, Leave of Absence - Pilot Company (SSC)

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Military encouraged to apply.

Hybrid Position - The ideal candidate must live in Knoxville, TN or the surrounding area.

The purpose of this position is to lead the full leave of absence cycle within the guidelines of federal, state and company policies.

1. Determine, track, and administer eligibility for leave of absence based on State, Federal, Canadian and company policies, including approving or denying requested leave of absences
2. Coordinate and submit all PTO and leave pay requests for team members on leave of absence, including benefit billing and collections
3. Calculate loss PTO for individuals returning from leave of absence
4. Provide support and guidance to business partners, managers, and team members regarding leave of absence related questions
5. Administer and monitor all work-stay ADA accommodations and religious accommodations
6. Complete records of employment for all Canadian team members on leave, as well as waiver of benefit premium documents for Canadian team members
7. Coordinate team member paid STD & LTD, State STD with 3rd party vendors or State administrators
8. Terminate team members who are non-compliant or those in which an accommodation cannot be met after going through the ADA process.
9. Provide legal team with any information about a leave of absence that is needed for Department of labor claims, EEOC, or any other legal claims that may arise regarding a leave of absence case, including participating in depositions if necessary
10. Maintain documentation and reporting for ADA accommodations in accordance with the Office of Federal Contract Compliance Programs (OFCCP) guidelines and document SOPs
11. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
12. Ensure all activities are in compliance with rules, regulations, policies, and procedures
13. Complete other duties as assigned

• Bachelor’s degree in Human Resources or related field preferred
• SHRM or HRCI credential preferred
• Minimum 2 years’ of leave of absence experience required
• Elevated knowledge of leave of absence policies and procedures, including State, Canadian, and company policies
• Ability to handle sensitive and confidential information ethically and responsibly while escalating higher tier issues to management or legal department when appropriate
• Ability to embrace technology, as well as utilize and transact in HR systems, portals, knowledgebase and case management
• Ability to lead, train, motivate and act as a resource for other team members within the department
• Ability to document processes and provides process improvement ideas
• Ability to contribute to improving HR services, procedures, and processes to elevate employee satisfaction
• Excellent written and verbal communication skills
• Strong organizational, attention to detail, and multi-tasking skills
• Strong interpersonal and customer service skills with the ability to show compassion and empathy for others

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