Administrator II, Salesforce - Pilot Company (SSC)

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Military encouraged to apply.

The purpose of this job is to contribute to all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

Essential Functions

1.  Execute user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
2. Complete salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
3. Lead efforts in Sandbox environment testing
4. Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
5. Identify unused or underutilized platform features
6. Manage data to improve Salesforce data quality, to include implementing rules and automation as needed
7. Perform proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
8. Respond to User Support Tickets
9. Monitor and improve user adoption
10. Develop and update new user and ongoing user training
11. Create and Maintain Technical documentation
12. Interphase with integrated applications including [Gearset, Own, DocuSign, Asset360, etc]
13. Provide clear technical communication to business owners
14. Complete change management processes
15. Perform standard team intake/Devops/development processes
16. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
17. Ensure all activities are in compliance with rules, regulations, policies, and procedures
18. Complete other duties as assigned

#LI-CR1

1. Strong Salesforce product knowledge and at least 2+ years’ of Salesforce Administration hands-on experience
2. Trailhead Badges/Super Badges
3. Certified Salesforce Administrator
4. Bachelor’s/Postgraduate degree, or professional qualification

Nation-wide Medical Plan/Dental/Vision
401(k) and Flexible Spending Accounts
Employee Fuel Discount
Adoption Assistance
Tuition Reimbursement
Weekly Pay

All your information will be kept confidential according to EEO guidelines