Administrator on Duty #14 - St. John's Episcopal Hospital

Who We Are:

St. John’s Episcopal Hospital is the only hospital providing emergency and ambulatory care to the densely populated, culturally and economically diverse, and medically underserved populations of the Rockaways and Five Towns in southern Queens County and southwestern Nassau County, New York. Celebrating over 110 years of community care, the 257-bed facility provides people of all faiths with comprehensive preventive, diagnostic treatment and rehabilitative services, regardless of ability to pay.

Come Grow With Us!

Type: Full-Time (75 hours biweekly)

Shift: Nights

Hours: 8:00 PM - 6:30 AM

Salary: $125,000 - $135,000

Job Description:

Administrator on Duty (AOD) is responsible for the overall management of hospital operations during assigned shifts. The AOD serves as a key point of contact for staff, patients, and families, addressing concerns and facilitating effective communication among departments.

Responsibilities:

• Monitor daily hospital operations to ensure efficient workflow and high-quality patient care.
• Conduct rounds to all patient care areas and support areas
• Supervise and support staff during shifts, providing guidance and assistance as needed.
• Serve as a resource for staff in resolving patient care issues and concerns, ensuring timely and appropriate interventions.
• Respond to patient and family inquiries, complaints, and feedback, facilitating resolution and maintaining patient satisfaction.
• Act as the primary point of contact during emergencies, coordinating response efforts and ensuring adherence to emergency protocols.
• Participate in drills and training related to emergency preparedness and response.
• Ensure compliance with hospital policies, procedures, and regulatory requirements during assigned shifts.
• Facilitate effective communication between departments, ensuring that all staff are informed of relevant updates and changes.
• Prepare and submit reports on operational issues, incidents, and patient care concerns to senior leadership.
• Participate in quality improvement initiatives and contribute to the ongoing development of best practices within the hospital.

Requirements:

• Bachelor’s degree in Healthcare Administration required; Master’s degree preferred.
• 2-5 years of experience in a healthcare management or administrative role, preferably in a hospital setting.
• Strong leadership, communication, and interpersonal skills.
• Ability to make quick, informed decisions in high-pressure situations.
• Knowledge of healthcare regulations, compliance standards, and quality improvement processes.