Admission Specialist at Volunteers of America Mid-States
Louisville, KY
About the Job
POSITION TITLE: Admission Specialist
LOCATION: Louisville, KY
STATUS: Full Time, Hourly, Non-Exempt (2nd Shift)
PROGRAM: Addiction Recovery Services
REPORTS TO: Admissions Manager
INTRODUCTION:
Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.
BENEFITS:
Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:
Health and Wellness
Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
MetLife Legal Plans
Financial Wellbeing
Competitive Compensation Packages
Life Insurance (company paid)
403b retirement plan with company fund matching
Employee discounts
*Loan forgiveness options through federal programs
(National Health Corp & Public Service Loan Forgiveness)
*All company paid benefits and paid time off effective day one
Work Culture
Commitment Committee
Justice Committee
Integrity Committee
Compassion Committee
DE&I Committee
Retention Committee
Training & Development
VOA LEAD Program- Leadership Development Program
VOA University - Staff Development
VOA Academy - Clinical Training and Development
JOB SUMMARY AND QUALIFICATIONS:
The Recovery Support Technician - Admissions, is responsible for the completion of the RST/non-clinical work being done in the Admissions Department including but not limited to, scheduling, guiding clients through the referral, and managing logistics of daily intakes, and communication with community partners. This includes managing the admissions line and triaging calls in an on-call capacity on nights and weekends.
WHAT YOU SHOULD HAVE FOR THIS ROLE:
The position requires a minimum of a high school diploma, or GED. Two years post-secondary education preferred. One year prior experience in a treatment facility, or similar setting (or other specialized knowledge and experience). Valid driver’s license and good driving record required. Must have ability to meet people and be CPR certified, upon 30 days of employment
RESPONSIBILITIES:
1. Respond to all referral inquiries both by phone and admissions line.
2. Complete phone screenings, verify insurance, schedule appointments, and complete referral screening.
3. Coordinate services with referral agencies to assist clients who have specific treatment needs not addressed by the VOA Mid-States.
4. Collaborate effectively with referral sources and community partners.
5. Participate in regular staff meetings with addiction recovery and behavioral health services to identify current marketing needs.
6. Perform other duties as assigned.
7. Maintain a current CPR and First Aid certificate
8. Send daily reports to community partners.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
