Admissions Assistant - El Jen Skilled Care

We’re so happy that you’re considering a career with us! 
Evergreen Healthcare stands as an excellent choice for those seeking a fulfilling career. Comprising a network of 11 skilled nursing and post-acute care centers across California and Washington, we take pride in bringing smiles to our residents and offering their families peace of mind. At Evergreen Healthcare, we are here to make a meaningful difference. 

Job Summary 

• Responsible for managing the inquiry process.
  • Take inquiry calls (from hospitals, potential residents, families, etc.).
  • Provide on-site Center tours.
  • Manage the general admissions process.
  • Respond to inquiries of relevant Center services, policies, and processes.
• Responsible for the facilitation of pre-admission requirements:
  • Follow prior authorization process (written where needed).
  • Copy appropriate identification and insurance cards for business office.
  • Inform appropriate personnel of the in-coming resident’s care requirements and other admission specific data.
  • Work closely with department managers to facilitate pre-admission needs of the resident and family.
• Maintain and update materials related to programs and services.
  • Inquiry packet information.
  • Brochures.
  • Contents of the tour.
  • Welcome and admission packets.
• Maintain accurate inquiry/referral information.
• Assist in the sales and marketing plan with the census development team. Set specific measurable goals. Lead the census development team and encourage/motivate Center personnel to participate in an on-going internal/external marketing outreach program.
• Maintain a database of primary, secondary, and outlying referral source groups.
• Monitor and evaluate customer satisfaction.
• Alert appropriate department heads and building staff of projected changes (admissions, bed changes, discharges, etc.) by leading daily admission team meetings to discuss forthcoming changes. Utilize bed management principles. Coordinate admissions decisions.
• Maintain a close working relationship with the Director of Nursing Services and Business Office Manager to coordinate appropriate and efficient decisions about prospective admissions that are occurring. When admissions determinations are made, work with nursing, social services, and housekeeping on appropriate room and bed selection.