Admissions Concierge - Landmark of Iroquois Park

JOB DUTIES:

• Answer referrals in a timely manner
• Work with physicians and hospital discharge planners to arrange a smooth transition to the facility.
• Market the facility to referral sources to gain new business
• Build and maintain relationships with hospitals, physicians, social workers, discharge planners and other referral sources
• Recruit and credential new physicians to the facility
• Complete all admission paperwork for new admissions in a timely manner
• Ensure facility has all required paperwork for admission
• Verify payer sources and ensure referral is clinically approved prior to admission
• Receive and coordinate investigation/follow through of concerns, complaints received and communicate this information with the Administrator
• Communicate effectively and consistently with the Administrator and take directions from the Administrator
• Ensure resident, visitor and employee concerns are resolved in a timely manner and communicated to person who originated concern
• Meet with members of community organizations
• Promote good public relations within the community
• Obtain copies of insurance cards and OBRA screens for every admission
• Perform other related duties as assigned

QUALIFICATIONS

• Previous experience in Long Term Care, preferably in admissions and/or marketing
• Bachelor’s Degree preferred
• Must be able to read, write, and speak the English language in an understandable manner
• Must possess the ability to make independent decisions when circumstances warrant such action
• Must possess the ability to deal tactfully with residents, family members, visitors, personnel, government agencies/personnel and the general public
• Must possess leadership and supervisory ability and willingness to work harmoniously with all personnel
• Must have patience, tact, cheerful disposition and enthusiasm
• Must be willing to travel

Required experience:

• Long term care: 1 year

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, our company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.