Admissions Coordinator - First Steps Recovery

POSITION SUMMARY

The Admissions Coordinator represents the organization in the crucial stage of treatment in connecting with potential clients via our valued treatment partners and marketing resources. While coordinating intakes, transfers and discharges, the Admissions Coordinator maintains our partnership accounts through utilizing senior level communication and relational skills. The Admissions Coordinator works collaboratively with upper management to determine client eligibility for admission. The Admissions Coordinator also works with clients and families to ensure continuity of care and financial obligations are met.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions:

• Coordinate intake of clients in regards to logistics, availability and transportation while communicating with Director, Program Managers, Facility Technicians, and Drivers.
• Coordinate all VOB's with our billing coordinator in a timely fashion
• Complete Pre-admission assessment indicating drug use history and medical condition.
• Collect applicable client insurance deductibles and co-payments
• Appropriately screen clients for violent history, sexual offenses and suicidality.
• Screen clients to ensure that they do not present with any of the exclusion criteria identified by the Medical Director, physician, or psychiatrist.
• Coordinate pertinent information with Utilization/Concurrent Review Specialists and Billers
• Provide weekly and monthly reports on client numbers i.e., intakes and discharges
• Collect and process client payments in accordance with company policy and procedures, HIPAA, as well as state and federal laws and regulations.
• Set up client payment plans, log and process scheduled payments
• Follow-up with processed insurance payments to families, collect issued checks
• Conduct weekly check-ins with existing treatment partners and coordinators.
• Produce leads and contacts of new treatment partners and working with outreach coordinator.
• Be available for emergency and crisis intervention. This may include shift work on site.
• Manage incoming intake and SEO calls 24 hours per day.
• Work with facility staff, family support systems, and community resources in AMA blocking and ensuring quality client care and continuity of treatment.

Competencies:

• Ability to establish and maintain cooperative working relationships with clients and their families, treatment partners, referring facilities, outreach coordinators, marketers,
• community resources, facility staff, supervisors, utilization review/billers, health care clinicians, and medical and mental health professionals.
• Ability to positively interact and develop rapport with clients and their families.
• Ability to develop and maintain systems to track intakes, partnerships, and financials.
• Ability to evaluate and review effectiveness of outreach strategies.
• Ability to communicate program dynamics and culture of care
• Time management, ability to work independently, and organizational skills required.

Education:

• A.A. or B.A. preferred or equivalent experience in the field of addiction.

Experience:

• 2 years experience in the field of addiction and mental health or equivalent human services work experience preferred.

Computer Skills:

• Computer Literacy in doc, spreadsheet, and email.
• Proficiency in KIPU Systems Client Management Software

Certificates & Licenses:

• Valid Driver's License
• CPR/First AID
• Drug and Alcohol Counseling Credential or Internship Preferred

Other Requirements:

• Negative TB test results within past year
• Medical Clearance to work within past year
• Ability to pass pre-employment and random drug screenings

PHYSICAL DEMANDS

• Ability to lift/carry 20lbs
• Moderate frequency of computer keyboarding
• Moderate frequency of viewing a computer monitor

WORK ENVIRONMENT

Work is performed both onsite at residential detox facilities, in corporate office, and in mobile situations with 24 hour availability. This may include work in facility office as well as the grounds of the entire facility including upstairs resident rooms, clinical office, and laundry room that are accessed via staircase, and outdoor grounds. Periodic use of company vehicles for intakes/discharges at other treatment facilities and transportation hubs, to doctor appointments, to outings and recovery meetings may be required. Work is periodically performed in emergency and stressful situations. The noise level in the work environment is usually quiet in office settings and moderate in other situations.

BLOOD/FLUID EXPOSURE RISK:

Some job tasks involve exposure to blood, body fluids and/or tissue. Staff must wear gloves and follow infectious control procedures when interacting with clients in conditions in which exposure is possible such as handling onsite urinary analysis, conducting first aid, and conducting search of client's belonging and person. Staff may be exposed to infectious disease, needles, and illicit substances during searches.

Work Schedule (dependent on FSLA status):

As an exempt salaried employee, the employee shall work a designated number of hours per week as assigned by management. Employee must also follow company's policies regarding required meals and breaks.

Compensation details: 70000-85000 Yearly Salary

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