Admissions/Intake Counselor for Intensive Outpatient Treatment Center for College Students - The Haven At College

About Us

The Haven at College provides an intensive outpatient treatment program focusing on college students based in California with mental health and substance use disorders. Our in-person location is in LA near the University of Southern California. Online we treat college students all across California. Our vision is for every major college across the country to have a Haven at College. Our intensive outpatient treatment program provides direct clinical services that meet the highest level of substance use disorder and mental health care for college-age adults in California. The Haven’s in person and virtual clinical program inspires students to be engaged in their treatment experience by drawing from a variety of evidence-based theories to help them feel supported and understood as they heal and grow.

The Haven is an early-stage growth company, and this position provides a unique opportunity to join a passionate team that will drive accelerated expansion while helping address the increasing mental health and substance use disorder demands on University campuses.

Position Overview

You will play a critical role in the delivery of high-quality clinical services to clients with mental health and substance use disorders in an intensive outpatient treatment setting. The ideal candidate will have a desire and passion to be part of a dynamic team working together to build the premier behavioral health company that meets the unique needs of college students and their families. The candidate shall have  knowledge of alcohol and/or other drug related problems and the treatment and recovery process and shall have sufficient administrative and personnel skills to direct the program

In this role, you will handle all daily operations. As a practice manager, you'll ensure efficient and accurate billing, and you'll also create and implement budgets, policies, procedures and protocols.

Job Responsibilities

Reports to Chief Operating Officer

Essential Duties and Responsibilities:

• Answers all intake calls and online inquiries immediately as calls and inquiries come into intake department.
• Returns all voicemail call backs or inquire responses within 5 hours of receipt.
• Verifies and interprets client insurance benefits
• Performs complete admissions assessments for all potential admitting clients.
• Verifies each client meets all clinical & financial criteria for admission
• Coordinate and collect payment for insurance copay/deductible and/or self-pay pay for client treatment care.
• Coordinates mailing & information to potential clients and other parties.
• Assists outreach efforts as designed/requested by leadership.
• Utilizes supervisory feedback and evaluations to improve performance.
• Participates in after hours on-call rotations.
• Coordinates client admissions process with operations and clinical team.
• Documents all inquiries and admissions activities to assist with monthly marketing report.
• Develops and maintains professional relationships with referents such as EAPs, doctors, clinicians, facilities and families.
• Notifies Admissions Director of professional referral sources.
• Communicates assessment info to treatment team & medical director.
• Completes all required notes and documentation daily or within the specified timeframe.
• Other duties as assigned by supervisor, Executive Team

Required Knowledge, Skills, and Abilities:

• Working knowledge of medical insurance as it pertains to treatment.
• Must be able to work flexible hours including nights and weekends.
• Must be willing to accept on-call responsibilities.
• Must have effective communication skills, highly developed written and verbal skills, and strong intervention skills.
• Ability to adapt to diverse client groups.
• Ability to react calmly and effectively in emergency situations.
• Ability to effectively utilize computers, various software programs and technologies.
• Ability to multi-task and work within a fast-paced environment.
• Must have good problem-solving skills
• Must be customer service oriented
• Must be able to read and comprehend professional manuals.
• Must be able to write legible, concise notes.
• Must have a working knowledge of 12-step support groups and principles.
• Must be able to adhere to safety policies and procedures.
• Must be able to use good judgment and maintain confidentiality of information.
• Ability to demonstrate tact, resourcefulness, patience, and dedication.
• Must be able to accept direction and adhere to policies and procedures.
• Ability to work well within a clinical team setting.

Key Software

• Microsoft Office Suite - Proficient with Microsoft Excel
• Electronic Medical Record - Kipu Preferred
• Customer Relationship Management - Kipu Preferred

Experience & Education

• Bachelor’s degree required.
• Must have a minimum of three-year work experience in Intake/Admissions – five-years preferred.
• Must have three-year experience in Substance Use, Eating Disorder or Mental Health sector.
• Experience with call tracking software and KIPU/EMR software a plus.
• RADT , CADC-I or Counseling Education in progress preferred.

Additional Requirements

• Environments Demands and Exposures to Hazards: (OSHA Level - II). Normal work routine involves no exposure to blood, body fluid, tissues, but employment may require some unplanned, Category I activities.
• Essential Physical/Mental Demands
  • Physical Demands: Must be ambulatory
  • Must have visual/hearing acuity
• Mental Demands:
  • Must have verbal ability
  • Must be able to comprehend instructions
  • Must be able to write legibly
  • Must be able to comprehend/interpret charts, diagrams, possess inductive and deductive reasoning.
• Manual Dexterity Required:
  • Must possess dexterity, stand, sit, walk, lift and carry twenty pounds for short distances
• Meet drug screening and background testing as per state and agency requirements

Benefits (Full-Time Only)

• Comprehensive Medical, Dental and Vision plans coverage since day one
• 401k Retirement Savings Program
• Health savings account (HSA)
• Health care flexible spending account (FSA)
• Limited health care flexible spending account (LFSA)
• Dependent care flexible spending account (DCFSA)
• Prescription drug coverage
• Basic life and accidental death & dismemberment (AD&D) coverage
• Supplemental life insurance
• Supplemental accidental death & dismemberment (AD&D) insurance