Admissions Manager - Charlie Health
New York City, NY
About the Job
Why Charlie Health?
We are currently facing a nationwide mental health epidemic marked by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, individuals who are struggling and seeking support are often met with geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.
At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home. By prioritizing connections among people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.
Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.
About the Role
We are a startup with a big vision and your role will be essential to our success. You'll be granted an unparalleled level of responsibility, as your efforts will literally define how many kids we are able to treat. You'll work hand-in-hand with our team to facilitate admission for hundreds of at-risk youth. You'll obsess (in a healthy way) over ensuring that every possible patient and family member feel taken care of by Charlie Health's admissions team. This position is highly interactive and serves as a critical part of aiding our patients, as you will be their first introduction to Charlie Health. The admissions team ensures that all admissions processes are completed within the designated time and documentation is professionally presented.
Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental health care that will impact millions of lives in a profound way.
Responsibilities
- Manages a team of admissions coordinators with the following responsibilities, including, but not limited to:
- Performance reviews
- Weekly 1:1 meetings
- Hiring, training, coaching, and development
- Oversight of team caseload
- Develops and implements admissions best practices, refines and updates standard admission and discharge processes, and oversees admissions staff.
- Reports and analyzes performance related to admissions and inquiries to Charlie Health senior management
- Responsible for high contact center service levels and call quality monitoring/coaching for team members
- Ensures team members are building deep trust and rapport with patients, parents, and providers and drives admissions conversations to gather demographics, presenting problems, and treatment histories
- Leads their team to champion each individual client's Charlie Health admissions process and addresses/resolves concerns from clients/families around Charlie Health's program
- Ensures team members are consistently and communicating in a timely fashion with all prospective clients, families, and referral sources to advance clients into Charlie Health's program
- Engages prospective clients, families, and referral sources in a compassionate, inclusive, and professional manner
- Partners closely with internal team members including clinical outreach, patient experience, and business operations to coordinate admissions processes
- Adapts to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources
Requirements
- Bachelor's degree in healthcare administration or similar field preferred (Master's degree in public health, healthcare administration, or business administration a plus)
- 2-5+ years required experience in healthcare administration management (healthcare admissions experience preferred)
- 1-2+ years of Salesforce experience required
- Previous management experience required
- Upholds Charlie Health's Mission, Vision, and Values
- Experience working with young adults and adolescents
- Familiarity with outpatient mental health settings and services
- Strong ability to multitask and work in a fast-paced environment
- Demonstrates a high level of emotional intelligence
- Knowledge of HIPAA policies and procedures
- Proficient with Microsoft Office and Google Suite
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
Additional Information
Note: We are not currently considering applicants in CA, CO, NY, IL, and WA for this position.#LI-Remote
Our Values
- Connection
- Care deeply
- We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
- Inspire hope
- We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
- Congruence
- Stay curious
- We ask "why" five times before we're satisfied with the answer. We don't stick to the status quo; we challenge our assumptions and remain humble.
- Heed the evidence
- Above all, we're results-oriented. When we find data that calls our original plan into question, we modify or pivot.
- Commitment
- Act with urgency
- We work as swiftly as possible. The mental health crisis is relentless, and so are we.
- Don't give up
- Our clients don't give up and neither do we. Persistence is our superpower.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
