Admissions/Marketing Director - Rancho Rehab and Healthcare Center

Rancho Rehab & Healthcare is Seeking a Marketing & Admission Coordinator, we are a beautiful one floor community located in Florissant, MO. 

The ideal Marketing & Admission Coordinatorcandidate will be a dynamic self-starter with at least two years of experience in a skilled nursing facility and will have excellent communication and organizational skills. We are a large skilled facility, with short term rehab, and long term care, with a strong focus on providing outstanding customer service and care. We offer a competitive salary and great benefits including the chance to be a part of a new team with a great culture. This is an exciting opportunity with a growing company.

Marketing & Admission Coordinator Responsibilities:

- Obtains referral information from telephone and walk-in inquiries, including complete clinical and financial information necessary for admission committee approval.

- Works in conjunction with the business office to ensure financial verification is accurate and complete before the patient is admitted to the facility.

- Obtains family commitment to tour the facility on 80% of viable referrals. Conducts facility tours with families to ensure their commitment.

- Conducts the admission process of signing in and explaining admission policies to patients and their families. Ensures a smooth transition is achieved and that all paperwork is complete upon admission.

- Monitors and updates facility personnel on pending referrals, admissions, and follow-up needed to solidify admission to facility.

- Informs Marketing Director of any referral source issues that arise during the referral process.

- Develops relationships with referral sources.

Marketing & Admission Coordinator Qualifications:

- Two to three years’ experience with the admissions process at a SNF, subacute, rehab, or other health care facility.

- Excellent organizational skills with a detail orientation towards documentation and follow-up.

- Professional telephone skills with the ability to handle referral calls effectively and efficiently, meeting the needs of the referral sources and families.

- Computer experience using hospital referral systems.

- Knowledge of managed care industry preferred

Customer Service:

- Presents professional image to consumers through dress, behavior, and speech.

- Adheres to Company standards for resolving consumer concerns.

- Ensures that all patient/resident rights are protected.

Looking forward to interviewing with you!