Admissions Officer III (Applicant Services) - University of Florida

Admissions Officer III

The University of Florida is currently seeking an experienced and highly motivated individual to join our team as an Admissions Officer III. In this role, you will supervise a team of Applicant Services staff, ensuring the efficient processing of over 120,000 applications annually while providing exceptional customer service to prospective students, parents, counselors, and campus partners.

Key responsibilities include:

Operations Management and Supervision

• Lead the daily operations of the Applicant Services call center, ensuring timely and accurate processing of undergraduate, graduate, post-baccalaureate, certificate, and professional applications.
• Manage application workflow, document imaging, and data integrity within MyAdmissions (Slate) and the Student Information System (SIS).
• Perform initial conduct reviews and determine residency classifications for tuition purposes, applying knowledge of university policies and state regulations.
• Monitor communications and update systems to ensure effective outreach and applicant support.
• Supervise, train, and hire full-time and OPS staff in Applicant Services.
• Develop and conduct training sessions on admissions processes across multiple software platforms, including Slate, Salesforce, and Campus Solutions.
• Coordinate staff schedules, manage time reporting, and lead performance evaluations, ensuring compliance with privacy rules and regulations.

Customer Service & Collaboration

• Oversee the coordination of inbound and outbound phone calls, including the implementation of call campaigns.
• Assist with office visitations, handle complex inquiries, and serve as a point of contact for OneStop Enrollment Services.
• Manage sensitive residency cases and support the Residency Appeals Committee.
• Contribute to the Office of Admissions’ annual report and strategic planning initiatives.

Other Duties

• Assist in holistic reviews of freshman applications.
• Participate in decision-making and finalize applications for enrolled students.
• Perform other duties as directed by supervisor.

This position is located at the University of Florida's main campus in Gainesville, FL and may be eligible for a flexible, hybrid work arrangement in accordance with the University of Florida and Division of Enrollment Management's policies.

$50,000 annually

In addition, we offer the following exceptional benefits:

• Health, Dental, and Vision Insurance
• State Retirement Plans
• Paid Time Off (approximately 22 days of vacation leave, 13 days of sick leave, and 11 paid holidays annually)
• Tuition Assistance (UF Employee Education Program)
• Public Service Loan Forgiveness (PSLF) Eligible Employer

For more information on benefits, please visit HR Benefits and Rewards (ufl.edu)

Master’s degree in an appropriate area; or a bachelor’s degree in an appropriate area and two years of relevant experience.

• Ability to plan, organize, and coordinate work and training assignments
• Experience supervising
• Knowledge of University of Florida and State University System policies
• Excellent written and verbal communication skills
• Experience with customer service and public relations
• Experience with Slate, Salesforce, and/or PeopleSoft Campus Solutions
• Microsoft Office Suite proficiency

Applicants must upload the following documents to be considered for the position:

1. Cover Letter
2. Resume
3. List of References

Applications must be submitted by 11:55p.m. (ET) of the posting end date.