Admissions Systems Coordinator - Arcadia University

Job Description: As a key member of the Enrollment Management (EM) division, the Admissions Systems Coordinator plays a vital role in ensuring the smooth operation of our admissions processes. Reporting to the Director of Admissions Systems and Programs, this position is responsible for managing systems-related tasks to ensure the accurate and timely processing of a high volume of inquiries, applications, and related credentials. Accurate and timely processing is essential to achieving enrollment goals. The Admissions Systems Coordinator is a guardian of admissions data and works to maintain data integrity of the Admissions CRM in a collaborative, supportive, and data-focused environment.

The Admissions Systems Coordinator also executes the undergraduate admissions written communication plan, which includes performing mail merges, printing, and overseeing the distribution of admissions correspondences. In addition, this role is responsible for building and maintaining reports and lists to support various departmental needs. This position also is responsible for supervising a team of student employees who assist with mail handling and processing.

The ideal candidate is a detail-oriented, technically-minded problem-solver who has strong organizational skills the ability to prioritize and track multiple tasks. Previous experience with Salesforce, the Google Suite and Microsoft Word is helpful, the ability to learn it is required.

Candidates must reside within commuting distance upon hire. This is an excellent opportunity for a recent college graduate hoping to explore careers in data management or higher education.

Location: Glenside

Responsibilities:

Management and Monitoring of Prospective Student Data (50%):

• Process prospective student inquiries, applications and supporting credentials (test scores, transcripts, recommendations, etc.); This includes monitoring automated processes and executing manual procedures and data entry for credentials submitted in support of student applications
  
• Format data files for importing prospective student data into the Admissions CRM, Salesforce
  
• Take initiative to monitor and maintain data quality, identifying discrepancies and implementing solutions to ensure the accuracy and reliability of our data
  
• Recommend and implement solutions to correct data integrity issues, including data cleansing, validation, and correction procedures
  
• Maintain comprehensive operational procedure documentation
  

Execution of Admissions Communication Plan (15%):

• Execute mail merges in Microsoft Word for printing admission correspondences and event name tags
  
• Oversee assembly, sending and distribution of postal mailings
  
• Monitor materials inventory

Report Generation (15%)

• Design, create, and maintain detailed reports in Salesforce
  
• Develop and manage targeted lists in Account Engagement for email communication
  
• Proactively create and update reports to facilitate data review and cleanup, and to support the needs of team members

Supervision (10%):

• Hire, train and mentor a team of student employees
  
• Develop weekly schedules and task assignments
  
• Monitor student work
  
• Maintain detailed task manual for student workers
  

Admission Support 10%):

• Provide support to admission staff related to the Admissions CRM, Salesforce
  
• Required attendance at Open Houses and prospective student events (occasional weekend hours required)
  
• Collaborate to identify opportunities for efficiency and automation
  
• Serve on other University committees, task forces, and advisory boards, as requested
  
• Perform other job-related duties, as assigned

Qualifications:

Education, experience, and skills required:

• Associate Degree
  
• Proficiency with Microsoft Word, Mail Merges, and spreadsheets
  
• Strong organization skills
  
• Strong analytical skills
  
• Strong attention to detail and commitment to data accuracy
  
• Ability to multitask
  
• Ability to work independently and as a part of a team
  

Desired Qualifications

• Bachelor's Degree
• Experience with data entry
  
• Experience working within a CRM system, preferably Salesforce/Account Engagement
  
• 2-3 years' experience in administrative setting
  
• Experience within higher education

Application Instructions:

• Applications must be submitted online through Arcadia's Human Resources portal to receive full consideration. Please do not email application materials to the hiring manager. Due to the volume of applications received, communication will generally be limited to candidates selected for additional consideration.
• Application review will begin immediately. Posting will be removed from the website once we've established a sufficient talent pool for consideration.

Arcadia University is a top-ranked private University in Greater Philadelphia that provides a values-based educational experience by placing students at the center. The Institute of International Education has ranked Arcadia first nationally in study abroad for 10 of the last 13 years, and the Princeton Review has ranked Arcadia among the "Best in the Northeast" for eight consecutive years. The University's Physical Therapy and Physician Assistant programs are nationally ranked in their respective categories by U.S. News & World Report, which cites Arcadia for being among the top study abroad programs and among the "most innovative," and "best value" colleges. Arcadia promises a distinctively global, integrative, and personal learning experience that prepares students to contribute and lead in a diverse and dynamic world. Through its community of practice and commitment to Justice, Equity, Diversity, and Inclusion (JEDI) and to combating anti-Black Racism, Arcadia has made facilitating a safe and welcoming environment a priority. Learn more about our vibrant community at www.arcadia.edu.

Our belief and experience is that there is strength in diversity and we are committed to building a welcoming and inclusive environment for students and employees alike. We are a community built on varied experiences and perspectives that beneï¬ts from open-minded discussion and cultural humility. Guided by our University's values, we are committed to justice, equity, diversity and inclusion, and we are working towards dismantling anti-Black racism/white supremacy and other forms of interpersonal and systemic discrimination and oppression.

We welcome candidates who can contribute to the diversity and excellence of our community. The successful candidate will demonstrate examples of ways they will incorporate our values. in their work.

At Arcadia University, our JEDI principles (Justice, Equity, Diversity, and Inclusion) are the foundation of our highly regarded, values-based learning community, which reflects the world in which we want to live. As such, Arcadia actively seeks and welcomes candidates of diverse backgrounds and abilities. Arcadia prohibits discrimination against individuals on the basis of ethnicity, national origin, ancestry, race, color, religion, creed, sex, gender, marital status, affectional or sexual orientation, age, gender identity, military or military veteran status, disability, family medical or genetic information, or any other legally protected characteristic. All offers of employment are conditional based on the successful completion of a background check. Employment may not begin until the University accepts the results of the background check.

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