Admitting Clerk - Urology San Antonio

Position Purpose: To support the facility by greeting patients/visitors, maintaining the appearance of the lobby, answering the switchboard, and acting as a resource for the facility. Registers patients on the day of surgery and performs other medical office functions. The Admitter will function within the Center’s policies and procedures.

Admission/Intake:

Greet patients and visitors to the facility. Notify facility personnel of arrival as needed.

Contact patients who are more than 15 minutes late and communicate information to Pre Op staff.

Obtains ride information from the patient.

Copy insurance card(s).

Verify patient identity, financial, demographic, and insurance information.

Reprint label and consent/face sheet, correct PAS as needed

Notify the Insurance Verifier of insurance changes

Confirms primary and secondary insurance orders based on COB rules.

Direct patient to complete accident questionnaire or COB forms.

Directs patients to review NPPR/ HIPAA information.

Obtain patient/responsible party signatures.

Collect State reporting data and input it into PAS, if applicable.

Complete Medicare Secondary Payor Questionnaire (MSPQ).

Accept and record patient cost-share payments.

Reception:

Greet and direct visitors to the correct departments.

Maintain visitor sign-in.

Provide facility parking information and directions to the patient’s family or ride. Validate parking, if applicable.

Maintain a clean and tidy waiting room/lobby area.

Manage office and food supply ordering for the facility.

Verify vendor appointments and obtain a signature in the visitor log.

Act as a resource for facility visitors and physicians.

Answer all incoming calls to the facility. Relay information inaccurate, concise manner.

Maintains patient privacy per HIPAA regulations.

Mail/Deposit:

Open mail, date stamp, and distribute.

Copy checks and log onto One-Write.

Prepare the deposit slip and obtain a verifying signature. Forward deposit to BOM.

One-Write Receipting:

Batch out the credit card machine. Reconcile sales/refunds to One-Write Credit card entries.

Reconcile One-Write, sign, and forward to BOM.

Checks and cash are to be kept in a safe until deposited in the bank.

E. Chart Prep and Breakdown

Prepare charts for next-day cases, ensuring medical records from the previous visits are retrieved.

Runs patient identification labels, affix a label to each page of the patient chart, and a patient identification bracelet.

The following day breaks down charts

Completes Data Entry of chart data to the computer system

Operative Report and implant sheets

Collects Standard Operative Reports from the previous day and individually faxed them to the physician's office.

Scans signed standard operative reports into the share drive.

Scans and emails implant sheets to biller and manager.

Job Requirements:

Skills and Abilities:

Possess basic knowledge of medical terminology.

Knowledge of insurance lines of business.

Knowledge of standard coordination of benefits methodology.

Typing or keyboarding skills.

Knowledge of office machines (i.e. computer, Pasteur Plaza Surgery Center, fax, copier, multi-line phone system with voicemail, etc.).

Knowledge of HIPPA guidelines, Red Flag Rules, and Medicare Conditions of Coverage requirements

Versatile and willing to coordinate with and participate in, when necessary, all other aspects of the Business Office.

Possess the strong initiative to get daily work finished and processed.

Is courteous, understanding, and sympathetic toward patients, physicians, and others.

Maintains regular attendance.

Ability to handle confidential information.

Ability to set priorities and work independently.

Warm, friendly personality with a commitment to treating patients with compassion and respect.

Ability to interact in a positive manner and to communicate well with patients, families, co-workers, physicians, supervisors, and other facility teammates.

Ability to handle multiple tasks.

Ability to use discretion in dealing with the public.