Adult Leagues Coordinator - USTA National Headquarters

Who We Are

The United States Tennis Association, Northern California Section (USTA NorCal), based in Alameda, California, is a not-for-profit volunteer-based organization promoting and growing the game of tennis across Northern California and Northwest Nevada since 1953. As one of 17 geographic sections of the governing body of tennis in the United States, USTA NorCal is deeply rooted in its commitment to building an active and engaged tennis community. USTA NorCal engages audiences across the whole community and brings tennis to a diverse set of players of all ages, backgrounds, and skill levels. From grassroots tennis in the parks, organized leagues, and tournaments to tennis scholarships, grants, and education resources, this team champions tennis throughout Northern California.

Why Work at the USTA?

We are a dynamic team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. The USTA is committed to removing barriers and creating opportunities for ALL to participate.

The Role

Adult Leagues Coordinator organizes, coordinates, and administers USTA league programs played throughout the Northern California section. The role is responsible for organizational planning, execution, and completing important administrative duties. Provide exceptional
customer service to players and others. Work at adult league events in the field. Help maintain and grow our Adult League tennis program. 

• Provide excellent customer service to those inquiring about an adult leagues program question in a timely and professional manner. Listen to and empathize with queries.
• Apply and explain league rules and regulations (e.g. USTA, Section, Friend at Court).
• Understand and communicate the NTRP rating program including calculation methodology.
• Work with national reports, input data into the NorCal CMS software system, and relay information to players as needed.
• Coordinate and manage many aspects of league championship events, including site logistics, scheduling match play, coordinating staff and volunteers, manage event preparations and help order and coordinate award inventory; coordinate league championship events and at times act as the tournament director or site director.
• Recruit and maintain a database of volunteers.
• Create online schedules for all leagues, including local league, playoffs and championships utilizing Section and National league management programs.
• Work closely with marketing to maintain the USTA website for current league content.
• Work proficiently in all software and database programs used in Adult Leagues including both National TennisLink and NorCal’s league computer programs. 
• Host webinars and workshops to provide additional education for LACs, players and captains.
• Maintain NorCal league database for accuracy, including calendars, team registrations, team rosters, and player information.
• Understand the structure of all league programs and back-up other League Coordinators.
• Provide support to Adult League Committee volunteers.
• Administer rating and medical appeals and help to administer grievance and appeal submissions.
• Create reports using large databases.
• Coordinate referee and insurance requests from captains and players.
• Respond to the needs of Local Area League Coordinators/Volunteers, club managers, adult players and captains
• Communicate constantly with current and potential league players in written and verbal form.
• Other tasks and duties as assigned in service to adult competition programs.

Travel Obligations
● Attending local and national staff training sessions and meetings as directed to stay
updated on policies, procedures, and best practices; attend Committee meetings as
needed.
● Ability to travel within the USTA Northern California Section and occasionally outside the
Section for league events, meetings, or other relevant events as required.
● Attend and supervise league events as assigned by your supervisor, ensuring smooth
operations and adherence to standards.
● Supervise Sectional Championship events in Northern California as needed
● Coordinate and attend meetings assigned by your supervisor, actively contributing to
discussions and initiatives.
● Must be available for travel, willing to work some weekends for league events, and ready
to accommodate extra hours as necessary to meet organizational needs.

Who You Are

● You reside in a SF Bay Area County or are in personal process of relocating to the Bay Area.
● Proficient in completion of administrative tasks and adept at managing data effectively.
● Competency in Google Suites and Microsoft Office; including Excel proficiency for efficient office and job operations.
● Ability to perform light lifting and carrying; loading/unloading van with merchandise such as prizes, food, drinks, etc.
● Ability and self-confidence to communicate effectively both verbally and in writing.
● Demonstrated ability to engage with stakeholders with a focus on a high level of prior experience in customer service.

● Ability to implement creative problem-solving strategies and handle or de-escalate conflicts effectively.
● Proven ability to prioritize tasks, multitask, and meet deadlines.
● Experience working at events with strong organizational and leadership skills.
● BA/BS degree from an accredited college or university, or equivalent work experience.

What We Offer

At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!

Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity. The role works in the Alameda, CA office at least 2x per week.
Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter break.
Plan for your future financially and professionally: 401(k) with employer matching (up to 3%), promotional and growth opportunities, Learning and Development programs to learn on the job
Mental and emotional wellness: Resources for overall well-being including mental health and meditation benefits.
Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.

The expected range for the base salary for this position is $28.85 - $33.17 per hour depending on experience and reports to the Sr. Manager, Adult Competition.
This range does not include any additional pay or benefits for which a person may qualify. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, their unique skills, and the location from which they will be performing the job.

Come One, Come All

We strongly encourage you to apply if you’re interested; we'd love to learn how you can “serve” our team with your unique experience!

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to
receive other benefits and privileges of employment. Please contact us to request accommodation.