Advanced DCS Application Engineer - REMOTE - Honeywell

The future is what you make it


At Honeywell, our people are driven by a desire to contribute, be challenged and grow. Our people make Honeywell a special company and are a key competitive advantage. Honeywell is a diversified Fortune 100 company, with more than 122,000 people in 100 countries.


When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.


Working at Honeywell isn’t just about developing cool things. At Honeywell, our approach is simple. We hire talented people, nurture their growth, give them opportunities to make a difference, and promote from within.


Are you ready to help us make the future?


Honeywell Process Solutions is a pioneer in automation control, instrumentation, and services for the oil and gas; refining; energy; pulp and paper; industrial power generation; chemicals and petrochemicals; biofuels; life sciences; and metals, minerals, and mining industries. A leader in digitization, Honeywell delivers software and services that help customers overcome competitive pressures and uncertain market conditions to achieve game-changing business outcomes. Honeywell’s comprehensive portfolio in process control, monitoring, and safety systems and instrumentation provide optimized operations and maintenance efficiencies to meet diverse automation needs.


Advanced DCS Application Engr


The primary purpose of this position is to deliver superior customer satisfaction with the Honeywell Process Solutions (HPS) Technical Support response, communication, and resolution of Honeywell customer cases for the Honeywell Process Solutions System and Infrastructure line of business.


The GTAC Engineer works in a global team, providing support for a defined set of Process Control and Honeywell Distributed Control Systems (DCS) and Experion products/technologies. Works closely with peer colleagues globally to solve technical problems.

Key Responsibilities


+ Deliver advanced remote support & services remotely and effectively for Honeywell DCS products/technologies (i.e Experian PKS, TPS, TPN, etc)


+ Keep technically current with the broad Honeywell Process Solutions DCS product/systems portfolio, while maintaining expert knowledge on the Experion PKS Client/Servers product lines.


+ Work closely with Honeywell customers to achieve resolution for their technical issues and understanding their requirements on the different technical challenges they are facing


+ Proactively manage and address customer questions, issues, technical challenges with Honeywell DCS products


+ Maintain strong case documentation and follow-up to ensure that technical recommendations effectively resolve issues.


+ Actively share knowledge and new findings with other team members through the periodic creation of knowledge articles.


+ Ability to support through the follow-the-sun approach within the Global TAC organization or Emergency Support.


+ Ability to work and communicate directly with Honeywell Developers to resolve a customer issue.


+ Detect and report Product Defects on the products supported in his current discipline.


+ Maintain proactive and timely communications, providing frequent and informative customer updates


+ Support Honeywell affiliates by participating in meetings with customers


+ Ability to execute GTAC and other standard audit checklists.



The annual base salary range for this position is $120,000 - $140,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.


In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays .For more Honeywell Benefits information visit: https://benefits.honeywell.com/.


The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

YOU MUST HAVE


+ Bachelor’s degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics


+ 4+ years’ experience in DCS systems engineering, operations, or services support functions within the Industrial automation industry.


WE VALUE


+ Engineering degree in Electronics, Chemical, Instrumentation or Process technologies


+ Experience with Honeywell DCS/Process Control Systems i.e. Experion PKS, TotalPlant Solution (TPS), TotalPlant Network (TPN) product families and architecture


+ Knowledge and troubleshooting experience in any of the following DCS products: LCN, ELCN, UCN, EUCN, HG, EHG, EPLCG, AM, EAM, APP/EAPP, ESVT, US/GUS/EST, PM/APM/HPM/EHPM/ EHPMx/C300PM, NIM/ENIM/ENB, EHB, UEA, HM, ELCN HM, TCMI, etc


Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.