Advanced Inspector - Customer Quality - Johnson Service Group
Chatsworth, CA 91311
About the Job
JSG is seeking a Customer Quality Advanced Inspector on a contract to permanent hire basis for our Aerospace & Defense client in Woodland Hills, CA.
Position Purpose/Summary:
Customer Quality Advanced Inspector Representative is responsible to validate and review products and materials to ensure they meet customer, company, and industry standards. This position will work with customers and internal departments to conclude quality analysis on products and materials. The Customer Quality Representative will do coaching and counseling inspection by problem solving and analytical thinking.
Essential Responsibilities/Duties
In the performance of their respective tasks and duties all customer quality inspection employees are expected to conform to the following:
Investigate and resolve customer rejections and claims.
Interpret, investigate, and review quality specifications for validations.
Handle complaints on non-conforming parts for validation and disposition
Review and disposition final rejections.
Provide corrective action and root cause analysis as needed.
Manage customer quality related issues, waivers, defective parts per million (DPPM), etc. via customer portals.
Work jointly with customers and suppliers on resolving supplier driven rejections and issues.
Support inspection teams on clarification of customer quality requirements and flow downs
Quarantine defective stock while taking measure to ensure the issue is caught and resolved timely.
Support Supplier Quality inspection teams on supplier corrective actions that pertain to the assigned customer.
Manage daily customer claims in 48 hours or less.
Manage customer quality ratings on a monthly basis.
Coordinate and support on-site audits conducted by external providers.
JOB DESCRIPTION
Evaluate audit findings and implement appropriate corrective actions.
Develop, recommend, and monitor corrective and preventative actions as necessary.
Provide interpretations and guidance to final inspectors
May handle final inspection duties as needed
Write or author customer specific procedures.
Give and support special events to mitigate and reduce processes.
Handle internal and external communications with suppliers and customers.
Follow corrective action requirements.
Use precision measuring tools to assist with proper inspection of the product or material.
Prepares metrics on rejections, claim reports and DPPMs to deliver to management.
Collaborates with internal and external departments and customers to resolve issues.
Disposition of customer returned materials
Review internal quality notifications
Process and assist with RMAs
Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, customers, and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Follow company safety policies and procedures.
Minimum Qualifications
Education/Experience:
High School diploma or equivalent
2-5 years of direct aerospace fastener experience
2+ years of quality inspections, auditing, and test experience
Experience and proficiency with implementation of corrective action programs
Knowledge:
SAP ERP knowledge preferred.
Knowledge of various measuring precision tools
Knowledge of using databases and portals
Understanding of how to analyze detailed information.
Demonstrated knowledge of reading blueprint specifications
In depth knowledge of shop math
JOB DESCRIPTION
Knowledge and demonstrated capability of reading blueprints and specifications of products and materials.
Inspection interpretation knowledge
Skills:
Able to perform internal and external audits autonomously
Able to work independently with little to no supervision
Basic computer skills like Microsoft Office suite
Demonstrated ability to effectively balance priorities
Expert with problem analysis and problem-solving skills
Demonstrated critical thinking skills in prior experience
Strong organizational skills
Sound judgment in evaluating parts and blueprints
Excellent written and verbal communication skills
Able to be a strong team player
Outstanding attention to detail
Intermediate to advance level of Excel
Licenses/Certifications:
Certification as a Quality Auditor, Quality Engineer, Quality Improvement Specialist preferred.
Certifications in Six Sigma a plus
Certification on blueprint reading
Corrective action certifications
Special Success Factors
Ensure varying quota numbers at meeting throughout the day.
Quotas will depend on assigned customer specifications.
Requirements:
Able to lift, push, pull, or carry up to 50lbs with or without assistance.
Able to perform in non-temperature-controlled environments.
Preferences on Certifications
Delegated inspection certification
AS9100 & AS13001 Training or certification
JOB DESCRIPTION
First article certifications
Any other inspection related certifications are a plus
Mental Acuity
Making quick decisions
Interpreting data
Working effectively and efficiently in high stress and conflict situations
Addressing multiple complex problems simultaneously
Multitasking without loss of efficiency or accuracy
Quick learner
Adaptability to rapid change
Work Requirements
Able to work in a non-temperature-controlled environment maintaining accuracy and execution of duties.
Must be able to pass annual detailed eye exam with or without corrective lenses on jaeger and color screens.
Able to lift up to 50lbs throughout the day.
Must be able to effectively use calipers, micrometers, optical comparators, ring gauges, height gauges, instant measure machines and eye lubes.
Travel up to 15%
Salary $29-$30/hr. with a $1 raise after conversion and eligible for $3,500 annual bonus
** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
#D800
Position Purpose/Summary:
Customer Quality Advanced Inspector Representative is responsible to validate and review products and materials to ensure they meet customer, company, and industry standards. This position will work with customers and internal departments to conclude quality analysis on products and materials. The Customer Quality Representative will do coaching and counseling inspection by problem solving and analytical thinking.
Essential Responsibilities/Duties
In the performance of their respective tasks and duties all customer quality inspection employees are expected to conform to the following:
Investigate and resolve customer rejections and claims.
Interpret, investigate, and review quality specifications for validations.
Handle complaints on non-conforming parts for validation and disposition
Review and disposition final rejections.
Provide corrective action and root cause analysis as needed.
Manage customer quality related issues, waivers, defective parts per million (DPPM), etc. via customer portals.
Work jointly with customers and suppliers on resolving supplier driven rejections and issues.
Support inspection teams on clarification of customer quality requirements and flow downs
Quarantine defective stock while taking measure to ensure the issue is caught and resolved timely.
Support Supplier Quality inspection teams on supplier corrective actions that pertain to the assigned customer.
Manage daily customer claims in 48 hours or less.
Manage customer quality ratings on a monthly basis.
Coordinate and support on-site audits conducted by external providers.
JOB DESCRIPTION
Evaluate audit findings and implement appropriate corrective actions.
Develop, recommend, and monitor corrective and preventative actions as necessary.
Provide interpretations and guidance to final inspectors
May handle final inspection duties as needed
Write or author customer specific procedures.
Give and support special events to mitigate and reduce processes.
Handle internal and external communications with suppliers and customers.
Follow corrective action requirements.
Use precision measuring tools to assist with proper inspection of the product or material.
Prepares metrics on rejections, claim reports and DPPMs to deliver to management.
Collaborates with internal and external departments and customers to resolve issues.
Disposition of customer returned materials
Review internal quality notifications
Process and assist with RMAs
Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, customers, and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Follow company safety policies and procedures.
Minimum Qualifications
Education/Experience:
High School diploma or equivalent
2-5 years of direct aerospace fastener experience
2+ years of quality inspections, auditing, and test experience
Experience and proficiency with implementation of corrective action programs
Knowledge:
SAP ERP knowledge preferred.
Knowledge of various measuring precision tools
Knowledge of using databases and portals
Understanding of how to analyze detailed information.
Demonstrated knowledge of reading blueprint specifications
In depth knowledge of shop math
JOB DESCRIPTION
Knowledge and demonstrated capability of reading blueprints and specifications of products and materials.
Inspection interpretation knowledge
Skills:
Able to perform internal and external audits autonomously
Able to work independently with little to no supervision
Basic computer skills like Microsoft Office suite
Demonstrated ability to effectively balance priorities
Expert with problem analysis and problem-solving skills
Demonstrated critical thinking skills in prior experience
Strong organizational skills
Sound judgment in evaluating parts and blueprints
Excellent written and verbal communication skills
Able to be a strong team player
Outstanding attention to detail
Intermediate to advance level of Excel
Licenses/Certifications:
Certification as a Quality Auditor, Quality Engineer, Quality Improvement Specialist preferred.
Certifications in Six Sigma a plus
Certification on blueprint reading
Corrective action certifications
Special Success Factors
Ensure varying quota numbers at meeting throughout the day.
Quotas will depend on assigned customer specifications.
Requirements:
Able to lift, push, pull, or carry up to 50lbs with or without assistance.
Able to perform in non-temperature-controlled environments.
Preferences on Certifications
Delegated inspection certification
AS9100 & AS13001 Training or certification
JOB DESCRIPTION
First article certifications
Any other inspection related certifications are a plus
Mental Acuity
Making quick decisions
Interpreting data
Working effectively and efficiently in high stress and conflict situations
Addressing multiple complex problems simultaneously
Multitasking without loss of efficiency or accuracy
Quick learner
Adaptability to rapid change
Work Requirements
Able to work in a non-temperature-controlled environment maintaining accuracy and execution of duties.
Must be able to pass annual detailed eye exam with or without corrective lenses on jaeger and color screens.
Able to lift up to 50lbs throughout the day.
Must be able to effectively use calipers, micrometers, optical comparators, ring gauges, height gauges, instant measure machines and eye lubes.
Travel up to 15%
Salary $29-$30/hr. with a $1 raise after conversion and eligible for $3,500 annual bonus
** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
#D800
Source : Johnson Service Group
