Advancement Data Ops Spec Sr - Hennepin County Medical Center

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County. 

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

Basic Purpose Of The Job

The Advancement Data Operations Specialist is responsible for the accurate and timely processing of constituent, gift, and pledge information in the Foundation’s customer relationship management (CRM) system, generating receipts and correspondence in accordance with IRS regulations. This position performs accurate donor data entry and reporting and serves as a primary point of contact on inquiries related to financial contributions. The Advancement Data Operations Specialist also provides administrative project support to the Foundation team, managing the execution of grant contracts and supporting cross-functional, strategic fundraising projects.  

Job Functions

Job functions are those tasks, duties, and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Job functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable.

Gift Processing and Acknowledgement

• Enters and processes donations, pledge payments, and other financial contributions into Foundation CRM, ensuring receipt of gifts within set turnaround times. Complies with IRS regulations and departmental standards of financial, privacy, and audit control.
• Produces prompt, customized, stewardship pieces, including donor acknowledgment letters, honor/memorial gift correspondence, and grateful patient letters.
• Monitors and records pledges and pledge reminders, including planned gifts. Produces reports on recent gift activity and outstanding pledges. 
• Provides timely responses to all donor inquiries regarding giving histories, gift receipts, and other questions related to financial contributions.

Database and Advancement Systems Support

• Ensures donor data and records within the CRM are kept up to date. Creates new donor records as needed, researching biographical information such as email, address, telephone, and spousal information.
• Assists with data hygiene tasks and monitoring to maintain system integrity.
• Supports Advancement Data Operations team in developing recommendations on gift and donor data governance and procedures. Develops and documents associated business practices and assists staff in ensuring data is accurately added to the CRM.

Grants Contract Coordination

• Manages the execution and internal tracking of grant contracts, ensuring all internal parties have reviewed and approved their portions of the contract.
• Submits and tracks executed contracts with external parties, confirming the contracts are executed by external vendors and returned and retained.
• Assists grants team with data management and reporting within grants tracking system.

Foundation Project and Administrative Support

• Assists with strategic plan management and reporting, tracking quarterly outcomes and barriers. Supports industry trend benchmarking and reporting.
• Serves as administrative lead for key foundation initiatives, including maintaining state charitable registrations and staff purchase orders.
• Supports Advancement Data Operations leadership in implementing new technology initiatives for the Foundation, improving systems, usage, and efficiencies for the larger team.
• Facilitates complex project coordination for the Foundation, working with cross-functional teams in support of larger fundraising campaigns and initiatives. Performs other related duties as assigned.
• Ensures compliance with Hennepin Healthcare Foundation policies and procedures, team values, and diversity, equity, and inclusion. Maintains the confidentiality of sensitive information and upholds the Donor Bill of Rights, Donor Privacy, and other ethical standards and policies.
• Participates in All Staff meetings, weekly huddles, and fundraising events as assigned.

Employment Qualifications

Minimum Education/ Work Experience

·      Bachelor’s degree

·      Previous gift/data processing and/or administrative office experience.

OR

• An approved equivalent combination of education and experience

Knowledge/ Skills/Abilities

Preferred Qualifications

·      1 years of related experience.

·      Previous nonprofit or healthcare experience.

·      Experience with additional Microsoft 365 apps, including Sharepoint, Forms, and Power Automate.

·      Experience with project management platforms (Asana, Trello, etc.).

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.  

Please Note:  Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.