Advisor Services Specialist at TEKsystems

**Hybrid in Chicago, IL

Description:

The Advisor Services Specialist provides support to Financial Advisors on new client and account set-up procedures and issues, in addition to account change request support and tracking. The Advisor Services Specialist also provides administrative training and website usability support.

Responsibilities:

• Provide telephone-based administrative training to Advisors and Sales, as needed, to communicate procedures, documentation requirements and account processing methodologies
• Adheres to Service Center Standards (balances Advisor need with service center metrics)
• Receives incoming calls from Advisors and Sales and addressing questions, issues and concerns. Takes total ownership and accountability to all interactions with internal and external customers
• Initiates outbound communications with Advisors and Sales regarding open issues and concerns based on inquiries
• Must have strong oral and written presence by being positive, energetic, helpful, professional, clear and confident
• Reports all “outside/in” and “inside/out” defects to the Customer Experience Group and communicates ongoing progress toward resolution to the Advisor until the resolution is completed; provides feedback to the Advisor regarding changes in corporate policies/procedures or related areas which were implemented as a result of the identified deficit
• Continually evaluate day-to-day activities for process improvement opportunities; speaks about outages, offers solutions and makes improvements; Must be solution oriented
• Participate in selected departmental process improvement initiatives and duties as assigned
• Manage firm risk by setting appropriate expectations
• Supports and adheres to departmental standards for call management

Required Qualifications:

• Bachelor’s degree in finance, business, communication, or other related field
• 1+ years of financial services industry experience
• Proven customer service abilities
• Strong written and oral communication skills

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.