Affordable Housing Leasing Agent - Rochester's Cornerstone Group, Ltd.

• Manages communications with residents, including but not limited to, payment reminders, payment arrangements, and/or legal eviction procedures.
• Assists residents/prospective residents with questions; schedules and performs applicant/resident interviews.
• Processes, approves or denies rental applications in accordance with the Tenant Selection Plan, Marketing Plan, Compliance Programs and all applicable laws and regulations. 
• Collects rent, processes billing statements, posts payments, and deposits receipts.
• Prepares reports and maintains accurate records and resident files.
• Processes move-out paperwork and security deposits.
• Creates application packets and enters applicants into system.
• Processes monthly lease renewals and prepares all necessary documentation to schedule and conduct interim and annual re-certifications or lease renewal signing according to policies and procedures.
• Maintains an organized and professional workspace to effectively manage and process paperwork, and to ensure all residents and prospective residents feel welcome.
• Maintains a positive and professional customer service attitude at all times, including but not limited to being pleasant, respectful and responsive to residents, prospective residents, vendors, contractors and all staff.
• Formulates ideas for an effective marketing plan.
• Shows and leases apartments to prospective residents, processes, approves or denies rental applications.
• Schedules and conducts new resident move ins and updates vacancy and occupancy status daily; performs move in and move out inspections.
• Enforces and adheres to lease and rules and regulations, processes work orders and coordinates schedules with maintenance department.
• Obtains third party verification of income, assets and deductions (when applicable).
• Follows all company rules, regulations, policies, and procedures as set forth in training sessions, manuals, memos and other means of communication.
• Attends scheduled meetings including site staff meetings, corporate management meetings, or other meetings as required.
• Communicates professionally, respectfully and collaboratively as well as acts with the highest standards of ethical conduct at all times.
  
  

• Performs related duties consistent with the scope and intent of the position.
• Effectively, respectfully, and professionally partners with all staff at all times.

• Required to contribute to harmonious and professional workplace environment, in which all individuals are treated with respect, supporting and upholding our zero-tolerance policy for harassment, discrimination, retaliation, or other prohibited conduct.
• Must have excellent communication, interpersonal, customer service, organizational, time management, and verbal and written skills.
• Must be able to communicate at all times respectfully and professionally with residents, emergency providers, outside contractors, all staff, etc.
• Must be able to maintain professional, respectful and collaborative communication as well as act with the highest standards of ethical conduct at all times. 
• Must have computer proficiency in Microsoft Office and ability to navigate the Internet.
• Must be able to walk, move and transport up to 25 lb. loads, bend, stoop, climb stairs.

• High School Diploma.
• Minimum of 1 years’ experience in property management or customer service-related role preferred.
• Affordable Housing experience preferred.
• Must have reliable transportation.
• Familiar with standards for business letters, memos, contracts, etc.
• Required use of personal cell phone (reimbursement included).
• Must be able to walk, lift and move light loads (20 lb. max), bend, stoop, and climb stairs on a regular basis.
• Ensures consistent, professional and respectful communications to all in such a manner as to maintain the respect and goodwill of all residents and staff.
• Performs other duties as assigned and commits to promoting company culture, mission and values.

Formed in 1990, Rochester’s Cornerstone Group has become a true leader in affordable housing development in New York State. Since being formed, Cornerstone has created or preserved more than 3,000 units of affordable housing across New York State and extending into Pennsylvania. These projects serve a wide range of people, including families, the elderly, individuals with mobility impairments or people with developmental disabilities. Cornerstone has also brokered dozens of commercial properties in the region, ranging from professional office space to vacant land to industrial parks, as well as developed multiple commercial properties, from new construction to historic renovation.