After-Sales Service Manager - Forestown

Job Title:
Field application engineer

Job Responsibilities:

1. Conduct failure analysis for daily return and exchange machines in overseas warehouses, pinpoint the rootcauses of faulty machines, and summarize and output analysis results.

2. Perform EWP (Early Warning Program) failure analysis for new projects prior to their overseas launchextracting top issues.

3. Prepare, maintain, and output failure analysis reports

4. Collaborate with After-Sales Quality Engineers in conducting walk-through analysis5. Track the entire process of failure occurrence, analysis, resolution, and closure.

Job Requirements:

1. Bachelor's degree or above in Electronics, Communications, Automation, or related fields, At least 5 years ofexperience in hardware failure analysis, with hardware development experience being a plus. (Degrees fromboth the US and China are accepted.)

2. Solid foundation in digital and analog electronics, able to understand common module circuits and opticalprinciples under guidance, Proficient in using hardware testing instruments such as oscilloscopes andspectrm analyzers to locate problems.

3. Basic understanding of upper and lower computers, able to quickly familiarize oneself with and operaterelated functional software.

4. Capable of independently analyzing and solving problems, including repairing faulty boards and replacingcomponents.

5. Experience in semiconductor laser control equipment, industrial marking machines, laser light sourcedrivers, or motion control industries is preferred.

6. Proactive, dependable, and able to work collaboratively with the team to improve FFR (first Failure Rate)7. Fluent in Chinese for communication and documentation purposes.

8.Self-disciplined and driven with a strong sense of motivation.