Aftermarket Manager - Kennedy Services
Clayton, DE
About the Job
- Creates annual Services and Parts department goals and budget, in alignment with the organization's financial and operational goals for the locations within their region.
- Works with Corporate Aftermarket Manager, Regional Aftermarket Managers, fellow Area Aftermarket Managers and Marketing to develop an Aftermarket sales and marketing plan.
- Leads the execution of Aftermarket marketing plan and sales tactics, monitors regularly to ensure achievement of organizational goals.
- Develops, communicates, enforces, and monitors effective Service and Parts department processes to ensure internal and external customer satisfaction.
- Identify and drive continuous service and parts process improvements.
- Identify new opportunities and develop actionable plans to grow service and parts sales.
- Identify and improve operational effectiveness of facilities mobile vehicles and other assets.
- Prepares and analyzes Service department reports; uses date to help drive improvement and growth.
- Manages recruiting, staffing and employee development activities for Service and Parts employees.
- Resource for Service and Parts to help resolve work order issues and customer complaints.
- Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
- Maintain a positive and professional working relationship with peers, management and support resources with a constant commitment to teamwork and exemplary customer service.
- Ensure that company's reputation and image in the community is consistent with company Core Values.
- Responsible for delivering high level customer experience.
- Adhere to, communicate and coach all company safety policies and procedures.
- 5+ years of experience in Service and/or Parts department operations with emphasis on Service.
- Ability to use standard desktop load applications such as Microsoft Office, Google and internet based functions.
- Strong communication skills with customers and direct reports.
- Ability to write and speak effectively to individuals and groups.
- Ability to lead teams and hold people accountable.
- Familiar with John Deere and competitive products.
- Strong understanding of financial principles relative to Service and Parts department operations.
- Ability to analyze and interpret internal reports.
- Excellent customer service skills.
- Ability to work extended hours and Saturdays as needed.
- Valid drivers license.
- 5+ years of experience in Service and/or Parts department operations with emphasis on Service.
- Ability to use standard desktop load applications such as Microsoft Office, Google and internet based functions.
- Strong communication skills with customers and direct reports.
- Ability to write and speak effectively to individuals and groups.
- Ability to lead teams and hold people accountable.
- Familiar with John Deere and competitive products.
- Strong understanding of financial principles relative to Service and Parts department operations.
- Ability to analyze and interpret internal reports.
- Excellent customer service skills.
- Ability to work extended hours and Saturdays as needed.
- Valid drivers license.
Source : Kennedy Services