Aftermarket Sales Manager at Shaw Development, LLC
Remote, OR
About the Job
Job Title: Aftermarket Sales Manager
FLSA: Exempt
Reports To: Senior Director of Aftermarket Sales
Job Category (EEO Description): Sales Workers
Job Code (EEO Code): 4
Job Family: Sales Customer Service
Affirmative Action Job Group and Description: 4A Sales Workers
FLSA: Exempt
Reports To: Senior Director of Aftermarket Sales
Job Category (EEO Description): Sales Workers
Job Code (EEO Code): 4
Job Family: Sales Customer Service
Affirmative Action Job Group and Description: 4A Sales Workers
SUMMARY: The Aftermarket Sales Manager position is responsible for ensuring sales goals and customer satisfaction are met within the assigned territory while achieving the KPIs set for the business unit, through:
• distributor, dealer and fleet pull through sales
• creating and implementing sales programs to enable growth
• studying and understanding the competitive landscape; translating that information into sales, marketing, and business plans
• creating short and long-term strategies related to the aftermarket sector
• translating market and customer needs into product and business planning development of sales tools and customer presentation materials
• embracing and executing the Shaw Core Values and actively supports the Company’s vision and goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Determine customer product and support needs & wants through market research
• educate customers and industry on the value of our product via product training, supporting customers with preventative maintenance program development, and overall market awareness within the assigned territory
• Work with management of the Products group to design strategy and roadmap for aftermarket penetration and expansion
• Work with Warranty and Customer Care teams to ensure replacement parts are supplied timely and efficiently
• Gather customer requirements (Voice of the Customer) and share with Team Members and Management
• Develop and maintain relationships with distributors, OEM dealer networks, and fleets and promote opportunities
• Participate in direct customer user groups, trade associations and other forums to understand aftermarket trends
• Prepare short-term and long-term sales forecasts and special reports and analyses
• Promptly answer internal and external questions and requests related to aftermarket products and marketspace
• Utilize pricing optimization strategies to maximize profit
• Maintain a high level of knowledge of Shaw products and capabilities to support customer needs
• Develop and monitor key performance indicators (KPI’s) to ensure consistent growth
• Communicate issues with Leadership Team at management meetings
• Develop and maintain a positive relationship with customers, associates, and other departments that support aftermarket
• Provide input to the marketing plan to support the strategic plan.
CORE COMPETENCIES:
Strategic Skills
• Business Acumen
• Functional and Technical Skills
• Problem Solving
• Dealing with Ambiguity Operating Skills
• Time Management
• Informing
• Organizing and Planning
• Total Work Systems Courage
• Conflict Management
• Standing Alone
• Sizing Up People Energy and Drive
• Action Oriented
• Passion and Drive for Results
• Collaboration Organizational Positioning Skills
• Politically Savvy
• Presentation and Written Communication Skills
• Comfort Around Higher Management
Personal and Interpersonal Skills
• Customer Focus
• Approachability
• Understanding Others
• Negotiating
• Ethics and Values
• Integrity and Trust
• Listening
• Composure
SUPERVISORY RESPONSIBILITIES: This position has no direct supervisory responsibilities.
QUALITY RESPONSIBILITIES: In daily work, an employee is responsible to maintain or exceed the degree of excellence requested by the internal and external customers of this department. This includes following established policies, following ISO 9001 & 14001 policies, business practices, and work instructions, using problem-solving techniques to solve root causes of problems, and viewing quality as customer satisfaction. Shaw Development expects all employees to take pride in their work, in our company and appearance.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Experience in sales, related field, and/or a combination of education and experience. Knowledge of the on highway commercial vehicle industry. Previous experiences in working with external customers, cross-functional teamwork and working in an environment translating customer needs into technology solutions. Technical background, or equivalent experience in a technical field preferred.
CERTIFICATES, LICENSES, REGISTRATIONS: None required.
LANGUAGE SKILLS: The applicant must have the ability to read, analyze, and interpret common scientific and technical journals, financial reports, source control drawings, technical specifications, quality and contractual documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community and be able to effectively present information to internal and external customers.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to stand, walk; sit; and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; stoop, kneel, crouch, or crawl; and use hands and fingers to write, operate a computer keyboard, mouse, and telephone keypad. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office settings, frequent travel; exposed to manufacturing facilities.
TRAVEL: 50% travel. This position is remote but will be based out of the assigned sales territory.
EEO / Male / Female / Disabled / Veteran
