Agency Account Manager (Spanish Fluency Required) - Spark Advisors
New York City, NY
About the Job
About Spark Advisors
We're Spark, a mission-driven company helping independent Medicare brokers build the insurance business of their dreams. The vast majority of beneficiaries select benefits with the help of an independent broker, but technology and support for brokers is woefully antiquated. We provide workflows and services to help brokers achieve transformative growth.
In just four years, we've partnered with over 5,000 brokers and enrolled over 100,000 beneficiaries, making us the fastest-growing Medicare brokerage in the country. Brokers love us: during this period of intense growth, we've maintained an NPS of 91, a client retention rate of 93%, and we've helped brokers grow on average >100% since partnering with us.
It's an exciting time to be at Spark. Our diverse, remote-first team comes from leading technology, healthcare, and insurance companies, and has grown from 40 to 70 in the last year. Most recently, we've raised a Series B from leading investors who share our ambition.
Join us: we're always on the lookout for sharp, talented, empathetic teammates.
Summary
Spark is hiring an Account Manager, who is fluent in Spanish, to help drive forward Spark's continued growth and give our new partners all the tools they need to be successful.
Key Responsibilities
- Build and maintain relationships with Agency Principals, chaperoning them through the onboarding process, addressing their needs and resolving any issues or concerns.
- Drive daily active usage among top Spark agents.
- Guide new agencies, step by step, through the onboarding process and aid agencies in understanding and using our products and services.
- Become fluent with all elements of Spark's product and service offering.
- Implement effective onboarding strategies and processes, regardless of unique agency dynamic, to enhance partner experience.
- Collaborate cross-functionally to identify areas for improvement and new implement strategies to enhance partner satisfaction and retention.
- Nimbly adapt to changes to internal workflow and process as well as to external agency factors.
- Negotiate adjustments to partnership agreements in good faith with Agency Principals, being sure to stay within Spark's framework.
- Implement proactive practices to drive agency NPS, minimize churn and create lasting partnerships.
Skills Knowledge and Expertise
- 2+ years of experience in account management or sales, or customer success.
- 2+ years of project management or onboarding/implementation experience.
- Experience in a start-up environment where you're required to adjust on the fly.
- Proven ability to manage multiple accounts while maintaining strict attention to detail.
- Excellent listening, negotiation, and presentation abilities.
- Spanish fluency
- Strong verbal and written communication skills.
Nice to haves
- Proficiency in CRM software (Airtable, HubSpot).
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
- Experience delivering partner-focused solutions based on client needs.
Compensation
Our salary ranges are based on paying competitively for our company's size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Spark. In accordance with New York City, Colorado, California, and other applicable laws, Spark is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is listed below. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.
Why you should join our team
By joining Spark, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the brokers and beneficiaries we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.
We strive to help you and your family thrive. We're committed to supporting your happiness, healthiness, and overall well-being by providing a comprehensive benefits program. In addition to your base salary, we also offer:
- Equity compensation
- Health care, including dental and vision through our PEO Sequoia
- Flexible work location; co-working available
- 401k
- Paid Time Off
- Monthly Remote Work Stipend (help cover costs of home-office needs)
- Paid Parental Leave
- Up to 12 weeks for birthing parents
- Up to 8 weeks for non-birth parents
- 11 paid holidays
- Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi
At Spark, we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.