Agency Contracting Specialist - Spark Advisors
New York City, NY
About the Job
About Spark Advisors
We're Spark, a mission-driven company helping independent Medicare brokers build the insurance business of their dreams. The vast majority of beneficiaries select benefits with the help of an independent broker, but technology and support for brokers is woefully antiquated. We provide workflows and services to help brokers achieve transformative growth.
In just four years, we've partnered with over 5,000 brokers and enrolled over 100,000 beneficiaries, making us the fastest-growing Medicare brokerage in the country. Brokers love us: during this period of intense growth, we've maintained an NPS of 91, a client retention rate of 93%, and we've helped brokers grow on average >100% since partnering with us.
It's an exciting time to be at Spark. Our diverse, remote-first team comes from leading technology, healthcare, and insurance companies, and has grown from 40 to 70 in the last year. Most recently, we've raised a Series B from leading investors who share our ambition.
Join us: we're always on the lookout for sharp, talented, empathetic teammates.
Summary
Spark is hiring an Agency Contracting Specialist responsible for ushering new agencies through the contracting process. This role requires experience working with high priority clients and ensuring deliverables are completed efficiently. It requires an obsession with client success, driving efficiency, extreme attention to detail, and passion for process.
Please Note: This role is based in the Eastern Time Zone or Pacific Time Zone due to the needs of the business.
Key Responsibilities
- Guide new agencies through each step of the contracting process via Zoom
- Send follow up emails and schedule Zooms to ensure contracting completion
- Educate agency principals (AP) on process + next steps through the onboarding
- Define contracting timing & strategy for full agency hierarchy
- Leave detailed notes in CRM to enable Contracting Associates to accurately complete contracting for downline agents
- Serve as a subject matter expert of contracting
- Work cross functionally – coordinate with Account Managers, Contracting Associates, Tech, etc.
- Review deal for "Closed" requirements
- Flag opportunities for process improvement and identify how to solve problems with assistance from manager
Skills Knowledge and Expertise
- 3+ years of experience in a customer success, project management, account management, or onboarding/implementation role
- A passion for process, organization, and detail – nothing falls through the cracks on your watch.
- Strong verbal and written communication skills
- Passion for improving the user experience
- Curiosity & excitement to learn
- [Nice to have] Experience in a start-up environment where you're required to adjust on the fly
- [Nice to have] Experience working with medicare contracting
Compensation
Our salary ranges are based on paying competitively for our company's size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Spark. In accordance with New York City, Colorado, California, and other applicable laws, Spark is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is listed below. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.
Why you should join our team
By joining Spark, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the brokers and beneficiaries we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.
We strive to help you and your family thrive. We're committed to supporting your happiness, healthiness, and overall well-being by providing a comprehensive benefits program. In addition to your base salary, we also offer:
- Equity compensation
- Health care, including dental and vision through our PEO Sequoia
- Flexible work location; co-working available
- 401k
- Paid Time Off
- Monthly Remote Work Stipend (help cover costs of home-office needs)
- Paid Parental Leave
- Up to 12 weeks for birthing parents
- Up to 8 weeks for non-birth parents
- 11 paid holidays
- Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi
At Spark, we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.