AGENCY SERVICES - Spherion

Flood Insurance Company is seeking an Agency Service Rep who will be responsible for providing quality and efficient customer service to agents, marketers and company representatives through the daily leadership of the Agency Services team. Additionally responsible for assisting Policy Transfer Manager/AVP Operations with development, analysis and implementation of staffing, training, scheduling and reward/recognition programs.

Responsibilities:
-Organizing and communicating to employees so that Agency Services calls are answered in a timely, efficient and knowledgeable manner. Provide continual evaluation of processes and procedures.
-Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
-Ensure all Agency Services email inboxes are regularly worked and processed to satisfy company requirements.
-Be available for employees that experience work obstacles providing appropriate direction and resolution, escalation to Policy Transfer Manager/AVP Operations as needed.
-Work with department manager to ensure employees have appropriate training and resources to perform their jobs.
-Share continual responsibility for deciding how to manage the workflow to ensure calls and paper flow are handled efficiently and effectively.
-Help establish work procedures and processes that support company and departmental standards, procedures, and strategic directives.
-Use appropriate judgement in upward communication regarding department or employee concerns.
-Be a strong advocate of the company's Statement of Values and set a positive example.

Working hours: Various Shifts Available

Skills:
-Outstanding customer service skills
-Good time management skills and meet deadlines
-Ability to work under pressure and stay calm

Education:
High School

Experience:
1-4 years

Qualifications:
-Have a verifiable High School Diploma/GED or Higher Education
-Able to pass a background check
-1-2 years of call center or administrative experience is required
-Able to work a hybrid model including working in office one day a week and at home
-Must have good internet connection


Apply online today at www.spherion.com/apply/75034

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).