Agency Training Support Specialist - Country Financial - Corporate

As an Agency Training Support Specialist, you will be the primary point-of-contact and advocate for Reps, Agency Office Assistants, and Agency Managers during the onboarding phase of training. You will serve as a training customer service representative to our field partners to deliver, monitor and track the progress of detailed learning programs for insurance agents and financial advisors using our learning management system. You will collaborate with training teams to support our training structure by preparing and delivering training to our field audiences. Additionally, you will act as an intermediate administrator within our learning management system, creating course offerings, tracking learner engagement and progress, managing learner transcripts, and profiles. As a subject matter expert for all training resources, you will support the learner experience and partner with our training and design teams. You will also participate in process development and improvement, and initiate issue/conflict resolution for our audiences.

This position offers a hybrid work schedule and is based out of our corporate offices in Bloomington, IL.

How does an Agency Training Support Specialist make an impact?

• Primary point-of-contact for financial representatives,AOAsand Managers during the on-boarding phase of training.
• Customer Service representative for all training designed,developedand delivered within the AR&D department.
• Creates,monitors, andmaintainsdetailed learning plans for financial representatives,managersand AOAs.
• Coordinates andutilizesadministrative functions of the travel vendor for all travel-related arrangementspertaining toagency training events, for corporate employees and agency field force.
• Plans and supports e-conferences for the field to educate, inform and gather feedback.
• Collaborates with training and design team to test content, develops training structure within the PDC, prepares and implements training for delivery to the field audience.
• Utilizes Agency Admin databases to gather financial representatives’ and agency production progress,resultsand feedback for field reporting to helpidentifytraining needs and wins and enhance thelearnerexperience. 

Do you have what we’re looking for?  

• This is an intermediate level support role, which typically requires 1+ years of relevant experience.

Why work with us?

Our employees and representatives serve nearly one million households with our diverse range of personal and business insurance products as well as retirement and investment services. We build relationships and work together to create a stronger, more secure future for our clients and our communities. We’re a big company, yet small enough you can make an impact and won’t get lost in the shuffle. You’ll have the opportunity to learn and grow throughout your career, either within this role or by exploring other areas of our business.

You’ll be able to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match, parental leave, paid time off, paid company holidays and time off to volunteer in your community. Please click here to learn more about who we are and the many benefits we offer our employees.  

COUNTRY Financial is committed to providing equal opportunity in all areas of employment, and in providing employees with a work environment free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, age, gender, sexual orientation, veteran status, national origin, disability, or any other status protected by applicable laws or regulations.

Come join our team at COUNTRY today!

COUNTRY Financial does not generally sponsor individuals for employment-based visas for this position.