Agile Technical Analyst II - Salesforce (Hybrid) - Globe Life Inc.

Agile Technical Analyst II - Salesforce (Hybrid)

Primary Duties & Responsibilities

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment.

We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview:

Could you be our next Agile Technical Analyst II (Salesforce)? We are expanding the implementation of Agile methodology across platforms and searching for multiple Technical Analysts to strengthen our team.

In this role, you will be responsible for eliciting business and technical requirements and performing testing throughout the sprint cycle, using a blend of analysis, technical, business, testing, and critical thinking skills. This role enables their Scrum team to succeed in developing effective technology solutions and delivering business outcomes. They are a critical part of the team who partners across the organization, supporting one or more technology products that make our agents', internal employees', and/or policyholders' lives easier. The Agile Technical Analyst II works cross-functionally to support delivery across moderately complex domains and capabilities.

This is a hybrid position located in McKinney, TX (WFH Monday & Friday, In Office Tuesday-Thursday).

What You Will Do:

• Work as a development team member on a Scrum team, leveraging pi-shaped skills to proactively take on tasks that are necessary to meet sprint goals.
• Partner with Solution Architecture on solution design, understanding the big picture and developing solutions that leverage technology effectively to meet business needs.
• Partner with Product Management to understand business/technology needs and create/refine user stories, ensuring the Team Product Backlog is kept primed with 1-2 sprints' worth of work.
• Understand and actively participate in refinement, story pointing, sprint planning, daily scrums, sprint reviews, and retrospectives.
• Understand and document process flows for current, transition, and future states, including identification and analysis of gaps.
• Understand data concepts and know how to retrieve data, analyze how the data is related to requirements, perform data mapping, identify patterns, draw conclusions, and effectively summarize findings into useable recommendations.
• Understand system integration concepts and apply that understanding to design, writing appropriate technical / integration user stories, and system integration testing across multiple systems.
• Write functional and non-functional requirements in the form of acceptance criteria, using the GHERKIN method.
• Utilize a wide variety of requirements techniques to supplement user stories where appropriate (decision tables, wireframes, story mapping, etc.).
• Design, plan, and execute functional, non-functional, system integration, end-to-end, and regression testing.
• Conduct successful playback, sprint, and system demos that focus on delivered value and soliciting actionable feedback.
• Understand and identify opportunities for reusability of requirements, testing, and design.
• Serve as a subject matter expert on supported products and technology.

What You Can Bring:

• Bachelor's degree in Computer Science/Engineering/Information Systems or equivalent work experience in a technical position.
• 2-4 years of experience in a technical and quality assurance analyst role.
• 2+ years of experience working on a Scrum team and executing work within the Scrum framework.
• 3+ years of experience working with Salesforce.
• Certified Scrum Master (CSM) or related agile certifications a plus.
• Life insurance background and experience a plus.
• Ability to demonstrate the agile mindset, values, principles, and practices and how to excel on a high performing agile team.
• Ability to generate new ideas and apply them to resolving complex business and technical problems.
• Critical thinking skills, including the ability to identify risks, confidently make decisions, and recommend solutions.
• Strong negotiation and facilitation skills, including the ability to influence others and drive problem resolution.
• Ability to rapidly learn new domains, products, and technology.
• Strong verbal communication skills, including the ability to clearly convey important information, ask effective questions, and listen and synthesize information.
• Clear, concise written communication skills, including the ability to adjust writing style for the needs of various audiences and clearly articulate complex concepts.
• Teamwork skills, including fostering a collaborative environment, effectively resolving conflicts, and maintaining team members’ trust and respect.
• Working knowledge of Salesforce Lightning.
• Intermediate SQL skills, with the ability to use SQL to query and manipulate data for analysis and testing.
• Understanding of DevOps, Continuous Delivery, and Acceptance Test Driven Development (ATDD)
• Experience with application lifecycle management systems (Jira a plus).
• Experience with test management systems (Zephyr a plus).
• Experience with load testing and scalability concepts.
• Automated testing skills a plus.
• Experience with logging tools and analyzing logs.
• Working knowledge of API technologies, including the use of Postman.
• Understanding of UI/UX concepts and the ability to apply them to UI design.

Applicable To All Employees of Globe Life Family of Companies:

• Reliable and predictable attendance of your assigned shift.
• Ability to work full time and/or part time based on the position specifications.

How Globe Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because we believe that taking care of your well-being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Wellness club reimbursements and gym discounts to help you stay on top of your health.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Development training programs to enhance your skills and career progression and unlock your full potential.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.