AGM - ITALIAN REST - Seminole Gaming

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.

Our Commitment to Service:

We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefitsto see our full list of benefits! 

Appearance:

How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.

JOB DESCRIPTION

This position is responsible assisting the Manager - Italian Restaurant with supervision of staff in our Italian Restaurant. This position will also assist with leading the team according to established standards and  providing maximum customer service excellence while achieving financial goals in conjunction with the Executive Chef.

Essential duties include, but are not limited to:

• Identifies and defines business needs and implements solutions which may result in beneficial changes in the operation of the restaurant, improvement in the restaurant's impact or interaction with customers, improvement in the restaurant's ability to reduce or contain costs or generate additional revenue
• Works in conjunction with the Chef and directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards
• Spearheads menu item changes based on product mix reviews, industry trends and guest feedback seasonally
• Institutes cost control procedures, inventories and standards of performance following up to ensure completion of assigned projects
• Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties developing interpersonal skills, organizational techniques and personal growth, including kitchen personnel
• Works with manual and automated systems and develops or implements procedures, formats, budgets, testing, training and documentation
• Responsible for the hiring, training, scheduling, discipline and termination of all front of house staff and front of house management within the guidelines of the department
• Develops and implements operating standards where necessary
• Communicates with management, other departments, and designated personnel to address the needs of the POS system
• Provides project leadership and project management as assigned
• In the absence of senior F&B management provides leadership and direction for the department as required
• Acts immediately on all customer complaints to insure that a correction is made whenever possible – conflict resolution mediations that are courteous
• Maintain a high visibility and guest interaction in the dining room creating a memorable experience for regular guests and developing new guests
• Attending off premise events to establish local connections and represent the restaurant
• Master computer programs, including OpenTable reservation system
• Identify, communicate and coordinate inventory with the steward, insuring ordering of appropriate supplies
• Create atmosphere to brand standards, including lighting, music and temperature levels
• Verify daily sales transactions, comps and voids through review of reports
• Adhere to sanitation guidelines while maintaining a safe and well maintained dining room
• Conduct educational seminars for continued growth of all staff
• Responsible for the back of the house operations in the absence of the room chef
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures
• Other assignments as directed
• Can interface effectively with BOH staff to produce a positive guest experience
• Ability to interact with and guide guests toward wine and spirit pairings to enhance the dining experience
• Responsible for analyzing market matrix trends, sharing feedback and input with the management and executive management teams accordingly and participating in telemarketing efforts as necessary
• Develop relationships with hotel partners and local concierges in an effort to support new business

• Three (3) years fine dining experience within an assistant manager role
• Bachelor and/or Master's degree in business or related field preferred
• Experience in casino and/or hotel environment preferred
• Proficient knowledge of Microsoft Office, Excel, and Word is required
• Excellent interpersonal, customer service, communication, team building, and problem solving skills are required
• Excellent verbal and written communication skills
• Ability to coordinate multiple tasks at once
• Ability to work with the POS systems
• Ability to negotiate and build relationships with diverse departments and casino personnel
• Ability to implement strategic visions and plans into day to day operations
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts
• Must be able to work independently
• Must be able to conduct conversations with customers and employees and speak distinctly and persuasively with others
• Must be able to tolerate areas containing secondary smoke
• Must be able to work at a fast pace and in stressful situations

Work Environment:

• Duties and responsibilities are typically performed in a professional office setting and the front of house & back of house of the restaurant. There may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen    

Disclaimer 
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).