Agronomy Account Relationship Manager (ARM) - Keystone Cooperative

Job Description

Position Overview: This position is responsible for communicating the value we bring to a customer and ensuring that those values are delivered and realized by our customers. In addition, this position will develop partnerships through traditional and non-traditional methods to obtain, retain and grow business. This includes being the primary resource for our customers regarding current and future technologies, in a profitable manner through our DataOnTouch and Keystone Connect programs.

Duties and Responsibilities:

Include but are not limited to

• Gain in depth knowledge and insight of assigned customer's initiatives, goals, and strategies through regular interaction with all levels within the customer's operation, including understanding the producer's business drivers, strategy and buying practices
  
• Utilize maps, DataOnTouch, Keystone Connect and other tools to assist customers in interpreting information and make sound recommendations
  
• Work collaboratively with assigned accounts to develop field or farm plans using SSI, DataOnTouch or Keystone Connect
  
• Ensure objectives and targets are met by regular review of plan with targeted producer and Operational team involved with account; to identify, evaluate and respond to key business issues of the account and develop, present and demonstrate our capabilities to the customer
  
• Develop work orders for products sold to the accounts (develop plans in SSI for the products sold to the accounts)
  
• Detail, position and sell Keystone products and services during on-farm calls, telephone calls, texts and other interactions
  
• Set and achieve sales, margin and other goals for each assigned account
  
• Maintain account and sales call records
  
• Communicate with Location Manager and Operations daily on account progress, account service and potential issues or opportunities with assigned accounts. Cooperate with decision makers and Operational individuals within different businesses (Grain, Agronomy, Energy and Feed) on all account developments
  
• Provide customer service and act as the primary point of contact for customers, including resolving customer issues and complaints
  
• Develop work habits that create, build and support the go-to market strategy within the organization- communicating changes in strategies and goals over time
  

Skills and Qualifications:

• Understanding of crop production business, including basic agronomics.
  
• CCA certification desired.
  
• Strong written, verbal and interpersonal communication skills including the ability to build and maintain successful relationships.
  
• Proficient with Microsoft Office suite and company specific software and the ability to understand and utilize additional technological tools and resources.
  
• Ability to recognize sales growth opportunities and pursue them.
  
• Knowledge of product margins and ability to maximize profitability for Keystone and our producers.
  
• Excellent organizational skills and ability to work well within strict time frames, despite numerous interruptions.
  
• Strong analytical skills and ability to accurately calculate information.
  
• Ability to work without supervision and make appropriate decisions.
  
• Work hours necessary to be successful and travel as needed
  

Education and Experience:

• Bachelor's degree in agricultural related field preferred: or a combination of education and/or experience
  
• At least 2 years of Ag selling experience