Aircraft Customer Service Representative - Airquest Aviation
Butler, PA
About the Job
Are you tired of your hospitality job or your boring office job? Do you enjoy working with the public in a fast paced environment? Do you desire an employer with a family feel and a job with unique duties? AirQuest Aviation at the Butler County Regional Airport has a part time Customer Service Representative position that checks off these boxes.
Job Duties include, but not limited to:
- Greet and handle customers in a polite and friendly manner while providing the utmost in customer service
- Answer multi-line phone system, answer questions and direct calls accordingly
- Arrange for rental vehicles and other accommodations as necessary
- Dispatch flight school students
- Invoice clients for services and process payments with efficiency
- Communicate client needs to line service in written, verbal and text formats
- Clean and re-stock beverage station supplies for next day
- Perform evening close out procedures
- Contact supervisor with issues that require immediate resolution
- Confidentiality required at all times due to access to personal client information
- Ability to complete tasks independently and confidentially
Job Specific Requirements:
- Valid driver's license and acceptable driving record
- Physical: read small print; repetitive motion; tolerate standing, bending, stooping and sitting; proficient typing and data entry skills
- Environment: tolerate working in noisy environment
- Ability to transition between several open tasks at once while self-managing time under pressure
- Outstanding communication skills in both verbal and written form
- High levels of organization and proofreading
- Be a team player
- Work Schedule: Flexibility to work Monday through Friday between 7 a.m. to 8 p.m. Possibly weekends between 8 a.m. and 6 p.m. for a total of 10-30 hours a week. Primary shift will be Monday through Friday 2 p.m. to 7 p.m.
- Available hours will vary based on time of the year
- 2 possible positions to be filled
Education and Experience:
- High School graduate
- Minimum 1 year Aviation or Customer Service experience a must
- Proficiency with POS systems preferred
- Proficiency with Microsoft Software (Outlook, Excel and Word) required
- Must be able to pass a background check along with taking/passing pre-employment and random drug screenings
Competitive Wages
No phone calls please
Source : Airquest Aviation