Airline Account Administrator - dnata

We recruit the best talent and invest in their ongoing development, through training and mentoring. We provide opportunities to work across our national network. dnata catering U.S. is looking for a Airline Account Administrator to join our JFK team. 

As an Airline Account Administrator at dnata Catering, you will manage inflight catering operations, serving as the main point of contact for airline clients. Your responsibilities include understanding client needs, coordinating logistics, and providing exceptional customer service.

You will handle inquiries, negotiate contracts, and ensure inventory meets quality standards. Your problem-solving skills will address last-minute changes, ensuring top-notch service for both clients and passengers. Your proactive approach will significantly contribute to client satisfaction and the success of dnata Catering.

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

• Client Relationship Management:

  • Serve as the primary liaison between dnata Catering and assigned airline clients.
  • Foster strong relationships with clients by understanding their unique requirements and ensuring services are delivered efficiently.
  • Communicate proactively with clients, providing updates on operational performance and addressing any concerns or last-minute requests.

• Operational Support and Oversight:

  • Support Account Managers in overseeing inflight catering operations, ensuring services meet or exceed client expectations.
  • Assist with the coordination of catering logistics, ensuring timely and accurate service delivery.
  • Provide real-time problem-solving solutions for any operational challenges or special requests from airline clients.

• Administrative Responsibilities:

  • Ensure Flight Administrators are accurately completing essential documentation, including boarding bills and CCP7 forms.
  • Support the training of new Flight Administrators, ensuring they are fully versed in company procedures and airline requirements.
  • Fill in for Flight Administrators during absences or when support is needed during new account startups, ensuring continuity of service.

• Inventory and Quality Management:

  • Monitor and manage inventory levels for assigned airline accounts to ensure all required products and equipment are available.
  • Ensure all inventory meets the highest quality standards and is compliant with airline specifications and regulatory requirements.
  • Collaborate with internal teams to resolve any inventory or quality issues, ensuring consistency and client satisfaction.

• Customer Service Excellence:

  • Provide exceptional customer service by addressing client needs in a professional and timely manner.
  • Handle any last-minute changes, special requests, or operational adjustments with creative problem-solving skills.
  • Ensure that both airline clients and passengers receive the highest level of service and satisfaction.

• Team Collaboration and Support:

  • Collaborate with internal departments such as logistics, production, and quality control to ensure seamless service delivery.
  • Contribute to continuous improvement efforts by identifying areas for operational efficiency and enhanced client satisfaction.
  • Participate in team meetings and share insights on account management, client feedback, and potential operational improvements.
  • Embrace new opportunities and challenges with a sense of urgency, high energy, and enthusiasm.

External Relationships

• Coordinating with airline clients and ensuring efficient delivery logistics.

Communication and Process

• Excellent communication skills, including conflict management and resolution, with a track record in customer service.

 NONESSENTIAL FUNCTIONS:

• Other duties as assigned.

This salary range and is influenced by the level of experience. When calculating the base pay, we take into account various factors such as location, qualifications, training, and experience as part of the overall compensation package. $25.00 - $30/ HR

Education: High school diploma or equivalent required; a degree in business administration or related field is preferred.

Experience:

• Previous experience in account management, customer service, or operations within the aviation, hospitality, or catering industries is preferred.
• Experience in inflight catering operations and working with airline clients is a plus.
• Proficient in Microsoft Office applications, including Excel.

Skills:

• Excellent communication and interpersonal skills with the ability to build strong relationships with clients and internal teams.
• Strong organizational and multitasking skills, with the ability to manage several tasks and priorities simultaneously.
• Creative problem-solving skills to handle last-minute changes or special requests from clients.
• Attention to detail, particularly in inventory management, quality control, and compliance with airline-specific standards.
• Must have a driver's license.
• The ability to meet requirements necessary to obtain a Port Authority, Port ID (per TSA regulations and more specifically, 49 CFR §1542.209).
• Ability to read and write in English.
• Schedule flexibility is a must including holidays and weekends.
• Ability to lift and push heavy objects.
• Ability to work in a fast-paced environment.
• Work safely to prevent accidents to self and coworkers.

Intellectual/Social demands:

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant attendance and punctuality - Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. 

Physical demands:

While performing the duties of this job, the employee is regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 30 pounds. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly.

Work environment:

The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud.

While performing the duties of this job, the employee is regularly exposed to extreme cold/heat (weather), heights and loud noise (earplugs must be worn while on the Ramp)

dnata’s Competencies Required to be Successful in the Job:

There are two aspects to working as effectively as we can: our people and our results. Our eight competencies are designed to help you focus on these aspects:

Demonstrated Values to be Successful in the Position:

Employees at dnata are expected to live our Values of Safety and Security, performance-driven, Service Excellence, Delighting Customers, Imagination, and respect. To demonstrate these Values, we expect to observe the following from everyone:

• We put safety and security first in all our actions.
• We will set challenging goals and meet them.
• We deliver to a consistently high quality.
• We take ownership and responsibility of a situation until it is resolved.
• We are not afraid of failure and learn through our mistakes.
• We respect each other regardless of background.

We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. And we’re committed to nurturing your talent with mentoring, volunteer, and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.