Airline Customer Service Senior Supervisor in EWR Airport - Hallmark Aviation Services

Hallmark Aviation is seeking a professional Airline Senior Supervisor.The Senior Supervisor leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

REQUIREMENTS AND SKILLS NEEDED:
 Proven LEADERSHIP abilities and ORGANIZATIONAL skills
 Excellent interpersonal, coaching and counseling skills
 Understand that staff development is a leader’s responsibility
 Self-driven focus on Customer and Client satisfaction
 Ability to excel under pressure of meeting extreme deadlines
 Able to communicate effectively, both verbally and in writing
 Experienced in planning a roster and monitoring work schedules
 Able to solve daily problems and make quick decisions within the operation
 5 Yrs Airline Experience preferred: Minimum 4 yrs Airline Supervisor Experience preferred
 Flexible and able to promote positive attitudes from subordinates
 Computer Software (Word & Excel), typing, and ticketing experience
 Able to work varied hours

SPECIFIC DUTIES INCLUDE:
 Provide hands-on supervision of the staff and delegate workload
 Provide direct customer relations support
 Ensure that account operates according to schedule and service level agreements
 Recruit, interview, and hire staff
 Oversee the long-term analysis of manpower needs, groom potential leaders
 Ensure cross training as well as provide new and refresher training for staff members
 Manage attendance records and ensure appropriate shift coverage
 Handle discipline and motivation issues
 Process promotion, demotion and termination paperwork
 Enforce safety, security, and grooming standards
 Administer performance reward programs
 Control the budget for labor costs and allocation





Essential Requirements:

PREVIOUS AIRLINE EXPERIENCE
At least 18yrs old, with a High School Diploma or G.E.D.
English proficiency
Basic Math Skills: Adding, Subtracting, Division, and Multiplying
Computer Literate
Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
Reading & comprehension of reference materials, instructions, policies & procedures

Valid US work authorization
Professional demeanor and exceptional presentation
Flexible schedule & availability
Background Check, Fingerprinting required
Drug Screen required on day of hire

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