Airline Passenger Assistant - ABM Industries

The Airline Passenger Assistant, also known as the Wheelchair Agent, fulfills airline passenger service obligations for passengers who require or request wheelchair assistance. Passenger services positions are very customer service-oriented and “tipping” is allowed and customary.  Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25–$100 per week.

 

Benefit Information:

 

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

 

Basic  Qualifications:

 

•  Must be 18 years of age or older

•  No high school diploma, GED or college degree required

•  No experience required and on the job training provided

 

Preferred Qualification:

 

•  One (1) year of customer service experience preferred

 

Responsibilities:

 

•  Follow safety precautions at all times while transporting passengers

•  Positive interpersonal interaction with passengers 

•  Comply with all client and/or site security requirements and processes 

•  Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds

•  Assist passengers with baggage retrieval and transport, if necessary

•  Coordinate assignments with dispatchers and gate Agents, if necessary

•  Complete thorough Incident Reports

 

A good job for someone just entering the workforce or returning to the workforce with limited experience and education.

Military and veteran friendly employer,  veterans and candidates with military experience encouraged to apply.