Airline Services Customer Service Ticket Agent I - PT - Open Availability (36196) - LNAA

Lehigh Valley Airline Services provide airline ground handling services. Customer Service Ticket Agents process reservations, collect fees...Minimum Qualifications

High School Diploma or general equivalency diploma (GED).

Previous Customer Service experience preferred.

PC skills including Word, Excel, Outlook, and other applicable computer programs.

Strong written, oral, and interpersonal skills.

Successfully pass all Airline & Airport required training.

Must be available to work split shifts, nights, weekends, and holidays when required.

Must be able to respond to emergency situations as necessary.

Must be able to respond to severe weather conditions.

Must be able to obtain & maintain a valid driver’s license.

Successfully pass new hire & random drug screenings.

Pass FAA/TSA Security clearance background check.

Physical Requirements

Must possess good English language skills, including speaking, spelling, punctuation, and grammar.

Able to regularly sit, stand, walk, reach with hands and arms, climb, balance; stoop, kneel and crouch or crawl.

Must be able to use hands and fingers to type, handle bags, boxes, objects, or controls.

Lift and/or move up to 50 pounds and occasionally lift to 99 pounds with assistance. Pull and push customers in wheelchairs up/down incline up to 250lbs.

Vision abilities include close, distance, color and peripheral vision, depth perception and the ability to adjust focus.

Sufficient auditory ability and able to tolerate exposure to noise levels up to 150 decibels requiring mandatory hearing protection.

Employee regularly works near moving mechanical parts and able to move within work area.

Able and willing to work in inclement weather, including extreme cold and warm temperatures.

Employee Benefits

Airline flight benefits (unlimited, free-of-charge*, space-available travel on Allegiant Air as well as two guest passes per month of service).