Alarm Monitors - Paragon

Job Description

POSITION SUMMARY: 

The Alarm Monitor position and associated services provide 24/7 monitoring and troubleshooting of all alarm and closed-circuit television (CCTV) systems installed and annunciating at designated high-profile facilities.

ESSENTIAL FUNCTIONS:  

• The functions listed describe the business purpose of this job.  Specific duties or tasks may vary and be documented separately.  The employee might not be required to perform all functions listed.  Additional duties may be assigned, and functions may be modified, according to business necessity.  
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include function, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.  Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties, tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures.  In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

Duties Include:

1. Monitor CCTV screens trained on sensitive areas/critical assets for a variety of security reasons, analyze images displayed of an authorized or unauthorized presence within the range of the CCTV camera while monitoring CCTV screens, immediately supply information to the proper agency concerning unauthorized activity/activation based on images displayed on CCTV and dispatch proper units to the scene.
2. Monitor and/or operate electronic security systems involving numerous alarm panels/monitors, callboxes, maintenance-related items, intrusion detection systems, video motion detection systems, and various security alarms, set and/or reset alarms activated to ensure the alarm was not a malfunction.
3. Immediately provide information to the proper activity of an alarm activation and ensure dispatch of proper units to the location.
4. Ensure all communication and alarm systems are in proper working order and when found defective, initiate immediate corrective action, ensuring that MARSOC operations are not affected.
5. Maintain records as required by standard operating procedures (SOP) and coordinate closely with the site-based Security Manager and / or other facility representative
6. Carries out specific tasks and duties of a similar nature and scope as required for the assigned site.

Job Requirements

Minimum Qualifications at Entry:  Additional qualifications may be specified and receive preference, depending upon the nature of the position.

Basic Qualifications

• U.S. Citizenship is preferred.

Education | Experience

• High School Diploma or equivalent
• Must possess an adjudicated U.S. Secret (S) clearance

Background Prerequisites

Must undergo and meet company standards for background and reference checks, controlled substance testing, may need to meet Physical examination requirements per assignment and behavioral selection survey, in addition to any mandatory licensing requirements.

Competencies (as demonstrated through experience, training, and/or testing):

• Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements.
• Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned site. 
• Ability to carry out instructions furnished in written, oral, or diagrammatic form and the ability to write routine correspondence, including logs and reports. 
• Ability to interact in a professional manner in both individual and group settings
• Ability to make minor decisions in accordance with rules and regulations as they apply to work problems
• Ability to be an effective team member; to maintain professional composure when dealing with unusual circumstances; to adapt to changes in the external environment and organization and possess good organizational skills.
• Ability to provide high quality customer service.  Courteous telephone manner: good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
• Ability to work with computers and the necessary software typically used by the department

WORKING CONDITIONS (Physical/Mental Demands):

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
• May be exposed to or required to handle sensitive and confidential information.
• Required to respond to emergencies. 
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• May be required to work overtime without advance notice.  May be required to work rotating shifts.
• Required ability to handle multiple tasks concurrently.
• May be required to utilize skills for keyboarding, basic computer usage and operating controls.
• Must be able to see, hear, speak, and write clearly in order to communicate with employees and clients, observe and report incidents, and direct others.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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VA License Number: 11-4665 | NV PILB Lic #1411