AM Room Service Server (7a-2p) - Grand Bohemian Charlotte

AN INSPIRING CAREER AWAITS YOU!

The Kessler Collection is made up of 11 artful hotel and resort properties, 25 restaurants, and over 1,700 Grand Performers across seven states, we continue to grow and so will you! The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.

We believe people want to be inspired! 

Our Grand Performers Receive Many Benefits Including:

• Marriott Employee Discounts Worldwide
• Competitive Wage & Discretionary Bonus Program
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Pet Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

JOB SUMMARY  

The primary responsibility of the In-Room Dining Server is to provide guests with courteous, friendly, sincere, efficient, and graceful service in their guest rooms.  This service must meet/exceed our AAA Four Diamond standards.

 CORE RESPONSIBILITIES

• Guest Service – 90%
• Ensure high levels of guest satisfaction utilizing the G.U.E.S.T. standards.
• Provide guests with courteous, friendly, and efficient service.
• Answer phones using appropriate verbiage.
• Set up room service order in a thorough and swift manner.
• Promptly deliver food and beverage items to guest rooms and/or pool deck.
• Provide thorough and exceptional service to guests.  No drop and fly service 
• Set up and deliver all amenities in a timely manner.
• Assisting Restaurant Service staff as needed.
• Explain all menu items; upsell as warranted.
• Execute all financial transactions.
• Side work – 10%
• Stocking and polishing items needed for service.  Napkin folding.  
• Collecting and clearing all trays from guest room floors and pool deck.
• Maintains service and sanitation standards according to health code regulations.

 KNOWLEDGE, SKILLS, AND ABILITIES 

• Excellent guest service and interpersonal skills with the ability to relate to diverse guest types.
• Ability to remain calm and well organized under pressure while working quickly.
• Ability to prioritize and maintain multiple orders.
• Excellent time management skills.
• Ability to properly operate the telephone and all software used for the POS system.
• Basic math skills; ability to make a change.
• Thorough knowledge of Food and Wine, as well as Beer, liquor, and mixed drinks.
• Must demonstrate accuracy and thoroughness.
• Knowledge of elementary financial controls.
• Ability to respond promptly to customer needs.
• Ability to communicate effectively with guests and Grand Performers. 
• Must speak clearly and persuasively in positive or negative situations.
• Proficient in Micros POS system
• Proficient in Open Table reservation system.
• Computer savvy (MS Office Suite).
• Adaptable to a changing work environment.
• Local knowledge of the area (i.e., attractions, festivities, other restaurants, etc.). 
• English language and professional communications skills are required.

 MINIMUM QUALIFICATIONS

• HS Diploma or GED - required
• Hospitality or customer service experience - required
• Minimum of 1-year experience in F&B operations- required

SUPERVISORY RESPONSIBILITIES

• No Direct Reports

WORK ENVIRONMENT / PHYSICAL DEMANDS

• The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Standing & walking for the duration of the shift 

• Able to lift heavy plates laden with food and room service trays containing multiple plates, glasses, silverware, etc.  Lifting requirements of up to 20 pounds.
• Must be able to push a room service cart laden with several room service orders. 
• Working in the kitchen on tiled flooring; kitchen conditions may be hot; floor may be slippery (appropriate footwear required)
• Direct contact with guests, managers, and employees.
• Occasional environmental exposures to cold, heat, and water. 

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics