Amazon Connect Technical Architect at Perficient, Inc.

We currently have a career opportunity for a Technical Architect to join our team. This is a remote position, must live in the United States. 

 

Job Overview:

The Technical Architect provides technology direction, ensures project implementation compliance, and utilizes technology research to innovate, integrate, and manage technology solutions. As a Technology Architect, you will significantly contribute to identifying best-fit architectural solutions for one or more projects; you will collaborate with some of the best talent in the industry to create and implement innovative high quality solutions, participate in Sales and various pursuits focused on our clients' business needs. This role is considered part of the Business Unit Leadership team and may mentor Junior Architects and /or development team members.

 

Perficient is always looking for the best and brightest talent and we need you! We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.

 

Perficient is always looking for the best and brightest talent and we need you! We’re a quickly growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, experience work-life balance, and become a part of our global community of talented, diverse, and knowledgeable colleagues.

• Provide architectural solutions/designs to project execution teams for implementation.
• Provide technology architectural assessments, strategies, and roadmaps for one or more technology domains.
• Work with application developers, users, operational leadership, and subject matter experts to understand current and future operational data analysis goals. Recommend modern technology stacks to meet those goals and help engineering teams migrate towards their use.
• Collaborate with the customer's operations and technology leadership on the future analytic goals of the organization, and design a technical architecture to meet those goals. Participate in configuring the architecture, and advise engineering teams on its efficient use.
• Lead a work stream or act as a team lead and manage non-complex components of the work plan/project.
• Utilize analytical, process, and/or technical skills to meet project objectives and deliverables that are self-directed and within project scope.

 

• Minimum 5 years of programming experience with (Python, Java or JavaScript).
• At least 5 years of experience in technology consulting, enterprise and solutions architecture and architectural frameworks.
• At least 5 years of experience with Amazon Connect.
• Ability to analyze and optimize contact flow performance.
• Experience in implementing advanced routing strategies and queue management.
• Proficiency in designing complex contact flows using Amazon Connect's visual editor.
• Experience in creating and training Lex bots for natural language understanding.
• Knowledge of DynamoDB best practices for performance optimization and cost management.
• Experience in using Contact Lens for call analytics, sentiment analysis, and compliance monitoring.
• Ability to create custom Contact Lens categories and rules for automated call analysis.
• Understanding of contact center workforce management principles.
• Experience in analyzing historical data to forecast call volumes and agent requirements.
• Experience in implementing encryption and data protection measures in contact center environments.
• Familiarity with Amazon S3 for storing call recordings and reports.
• Experience with Amazon Kinesis for real-time data streaming and analysis.
• Knowledge of AWS IAM for managing access control and security.
• Ability to integrate Amazon Connect with CRM systems and other third-party applications
• Experience in defining new architectures and ability to drive an independent project from an architectural stand point.
• Experience in complete project life cycle activities on development and maintenance projects.
• Knowledge and experience in developing software using agile methodologies.
• Proven track record of technical leadership roles delivering solutions within defined timeframes.
• Skilled in building relationships with clients and in practice development activities.
• Demonstrated success in performing work and managing complex and/or large consulting projects.
• Excellent written and oral communication skills; Ability to communicate effectively with technical and non-technical staff.
• Bachelor’s degree in Computer Science or related field.
• Must be open to travel.

Preferred Skills and Education:

• Experience working with a globally distributed team and managing off-shore teams.
• Experience in developing custom connectors or using pre-built integrations.
• Troubleshoot and resolve technical problems related to Amazon Connect configurations, contact flows, and SaaS integrations.
• Experience in troubleshooting and resolving issues related to call quality and latency.
• Experience with AWS CloudFormation or Terraform for infrastructure-as-code deployments.
• Master’s degree in Computer Science or related field.
• Experience with authoring, editing and presenting technical documents.

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $81,978.00 to $178,090.00. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential equity or variable bonus programs. Information regarding the benefits available for this position are in our benefits overview. 

 

WHO WE ARE

Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world’s largest enterprises and biggest brands succeed.

 

WHAT WE BELIEVE

At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special.

 

We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet.

 

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.

 

Applications will be accepted until the position is filled or the posting is removed.

Disability Accommodations:

 

Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.

 

Disclaimer:  The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification.  Management retains the discretion to add or change the duties of the position at any time. 

 

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