Amazon Locker+ Customer Service Associate - Amazon
Irvine, CA
About the Job
Amazon Locker+ Customer Service Associate
Job Overview
You’re on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker+ retail locations
We are looking for associates who are ready to delight our customers with quality service, have an up-for-anything attitude, and thrive in an ever-changing environment
Our associates go beyond assisting with customer orders, they connect personally with our customers and uplift their lives – even if for just a few moments
Associates work in designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders
Duties & Responsibilities
Some of your duties may include: 1
Receive, pick, and stow customer orders, process returns, and prepare for delivery
2
Assist customers with questions they may have
3
Work through problem-solving scenarios for customers
4
Maintain a clean, safe, and organized workspace
5
Manage responsibilities for a Locker+ location, including opening and closing site
6
Use technology like smartphones and handheld devices to sort, scan, and prepare orders
7
Receive truck deliveries
You’ll also need to be able to: 1
Perform physical labor including lifting up to 49 pounds, with or without reasonable accommodation 2
Stand and walk during shifts lasting up to five hours, with or without reasonable accommodation 3
Use carts, dollies, hand trucks, and other gear to move items around 4
Go up and down stairs (where applicable) 5
Be available to work part-time between the hours of 8:30 a.m
and 9:30 p.m
with schedules varying week to week
What it’s like at Amazon Locker+ locations
1
Safety
Your safety is important to us, so we provide safe working conditions
2
Surroundings
You’ll be behind a counter, working with customers
Depending on the Locker+ site, you may be working in a Whole Foods Market, a freestanding location, a partner retailer, or even in the lobby of a warehouse
3
Activity
You’ll be on your feet for the majority of your shift, helping customers and sorting packages
4
Temperature
Our Locker+ locations are in comfortable, climate-controlled environments
5
Noise level
Sound levels are minimal, what one would expect in a grocery store
6
Dress code
Relaxed, with a few rules to follow for safety
Comfortable, closed-toe shoes are required and protective safety footwear are required in select business units
Depending on the role or location, Amazon provides a $110 Zappos gift code towards the purchase of shoes, in order to have you prepared for your first day on the job
Why You’ll Love Amazon
We have jobs that fit any lifestyle, state-of-the-art workplaces, teams that support and listen to our associates, and company-driven initiatives and benefits to help support your goals
Our
jobs
are nearby, with great pay, and offer work-life balance
1
Schedule flexibility
Depending on where you work, schedules may include full-time (40 hours), reduced-time (30-36 hours) or part-time (20 hours or less), all with the option of working additional hours if needed
Learn more about our schedules (why-amazon/shifts-and-schedules#/Schedules)
2
Shift options
Work when it works for you
Shifts may include overnight, early morning, day, evening, and weekend
You can even have four-day workweeks and three-day weekends
Find out more about our shifts
3
Anytime Pay
You can instantly cash out up to 70% of your earnings immediately after your shift (for select employee groups)
Learn more about Anytime Pay
Our
workplace
is unlike any other
1
State-of-the-art facilities
We have modern warehouses that are clean and well-organized
2
Safety
Your safety is important to us, so we provide protective gear
All teams share safety tips daily
Our
team
supports and listens to you
1
Culture
Be part of an inclusive workplace that offers a variety of DEI programs and affinity groups
2
Team environment
Work on small or large teams that support each other in a workplace that’s been ranked among the best workplaces in the world
3
New skills
Depending on the role and location, you’ll learn how to use the latest Amazon technology – including handheld devices and robotics
Our
company
supports your goals
1
Benefits
Many of our shifts come with a range of benefits that may include pay and savings options, healthcare, peace of mind for you and your family, and more
2
Career advancement
We have made a pledge to upskill our employees and offer a variety of free training and development programs, and we also have tuition support options for select employee groups
See where your Amazon journey can take you
Learn more about all the reasons to choose Amazon
A full list of benefits and criteria for each to be offered a successful applicant can be found here
Requirements:
1
Candidates must be 18 years or older with the ability to understand and adhere to all job requirement and safety guidelines in English
How To Get Started
You can begin by applying above
If you need help with your application or to learn more about our hiring process, you can find support here: https://hiring.amazon.com/hiring-process#/
Please note that if you already have an active application but are looking to switch to a different site, instead of applying for a new role, you can reach out to Application Help at https;//hiring.amazon.com/contact-us#/ for next steps
If you have a disability and need an accommodation during the application and hiring process, including support for the New Hire Event, or need to initiate a request prior to starting your Day 1, please visit https://hiring.amazon.com/people-with-disabilities#/ or contact the Applicant-Candidate Accommodation Team (ACAT)
You can reach us by phone at 888-435-9287, Monday through Friday, between 6 a.m
and 4 p.m
PT
Equal Employment
Amazon is committed to a diverse and inclusive workplace
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.