Ambulatory Operations Coordinator - UC Health

Job Description

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.

To provide leadership and departmental support around system initiatives, strategies, and projects. The role would focus on clinical or non-clinical areas to identify trends, review and create metrics to measure successes, find gaps and trends and implement process corrections. The Strategic Operations Coordinator will assist with any patient care needs when appropriate, clinic flow, and other duties that will grow the division.

Responsibilities

• Department Strategic Initiatives and Leadership support:
• Development trainings and roll out to staff within guidelines of departmental initiatives
• Train staff, track and monitor trainings, identify gaps or needs in trainings
• Create strategies for departments that support initiatives, goals, budgets, staffing, etc.
• Implement strategic plans and carry through to completion
• Maintain department goals and tasks to keep them on schedule
• Run projects and pull identified resources or work groups when needed for various departmental needs or issues
• Support leader in day to day work flows and coverage
• Ensure clinical or non clinical needs will be met daily
• Adjust staffing or handle staffing at direction of leadership as needed
• Delegation of assignments and tasks
• Manage day to day sites as needed
• Dept Support and Coordination:
• Coordinates the daily activities of the team.
• Plans and schedules work assignments when needed
• Anticipates and resolves problems
• Investigate patient satisfaction discrepancies and makes recommendations to resolve and ensure future discrepancy is not repeated
• Act as Subject Matter Expert for department within scope of practice
• Ensure clinic supplies are order JIT and within budget
• Reports and Metrics:
• Create and maintain metrics to which teams would be help accountable
• Review with leadership and ensure success of team members
• Regularly run reports and track trends
• Create action plans around negative trends identified and act as SME in areas of concentration
• Standardized Work:
• Create and ensure standardized work throughout assigned work area
• Establish with leadership team best practices and publish
• Maintain departmental SOPs, practices, etc.
• Other Duties as Assigned

Qualifications

Minimum Required: High School Diploma/GED. Preferred: Associate's Degree.

LICENSE & CERTIFICATION: None.

Minimum Required: 2+ years experience in healthcare ambulatory setting.