Amenities Manager - San Diego, California, United States
San Diego, CA
About the Job
Job Description
Amenities Manager at ARE Torreyana San Diego- Alexandria Events (aresdevents.com)
Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose ofbuilding relationships and enriching the livesof our members, guests and more than 17,000 employees. We are the largest owner and operator ofprivate clubs nationwide, with150+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team atInvited!
Job Summary:
The Amenities Manager plays a crucial role in enhancing the overall experience of our tenants. You will be the first point of contact for tenants, addressing their inquiries, resolving issues, and ensuring they have a positive experience at our campuses. Your primary responsibility is to assist tenants and partners in a friendly, professional, and efficient manner, helping to build and maintain long-lasting relationships. Your role will play a critical part in delivering a differentiated tenant experience by supporting the Alexandria Events, Alexandria Wellness, and Alexandria Amenities teams.
Role Requirements:
Amenities Manager at ARE Torreyana San Diego- Alexandria Events (aresdevents.com)
Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose ofbuilding relationships and enriching the livesof our members, guests and more than 17,000 employees. We are the largest owner and operator ofprivate clubs nationwide, with150+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team atInvited!
Job Summary:
The Amenities Manager plays a crucial role in enhancing the overall experience of our tenants. You will be the first point of contact for tenants, addressing their inquiries, resolving issues, and ensuring they have a positive experience at our campuses. Your primary responsibility is to assist tenants and partners in a friendly, professional, and efficient manner, helping to build and maintain long-lasting relationships. Your role will play a critical part in delivering a differentiated tenant experience by supporting the Alexandria Events, Alexandria Wellness, and Alexandria Amenities teams.
Role Requirements:
- Programming - Develop ideas and strategies for member programming, and provide support with the proposals, coordination, and execution.
- Relationship Management - Build and maintain relationships with all teams and partners.
- Information Management - Actively learning, managing, maintaining, and sharing information with key team members and departments.
- ARE & Member Inquiry Management - Actively manage incoming member inquiries and prioritizing appropriately while being a reliable resource for members.
- This role is responsible for supporting, organizing, coordinating, and helping the member
- experience and amenities team deliver successful tenant individual/group, catering, and tenant outreach events and activations.
- The Amenities Manager routinely focuses professional efforts on member experience programs while partnering closely with the fitness team, amenities team, tenants, and event planners to deliver seamless and memorable events in line with exceptional standards.
- Proactively engage with member company POC's.
- Provide presence across campuses as needed.
- Proactive vendor sourcing, outreach, and management.
- Onsite support for member events - providing warm welcomes, fond farewells, and/or other support as needed.
- Provide site visits as needed.
- Deliveries and transporting event items to and for members as needed.
- Create and execute relevant programs with purpose, with consideration of ARE members.
- Effectively communicate with ARE, members, partners, and different departments as needed.
- Provide support during Member Benefit Orientations.
- Keep up with member updates and share notable updates with the greater team.
- Stay up to date with member events across all campuses.
- Be an active reliable resource for members, as it relates to conferencing, special events, programming, and member benefits.
- Actively identify key opportunities to provide magic moments to ARE members.
- Plan, execute, and oversee the aspects of all assigned events and amenities business meetings as needed, including functions and billing.
- Work closely and collaborate with other departments within the Alexandria community to provide quality service to tenants.
- Collaborate with the Culinary and Banquet Teams to create innovative menus and event proposals that align with expenses while maintaining quality.
- Collaborate with the Fitness/Wellness Teams to create innovative healthy experiences.
- Demonstrate an innovative and creative approach to accommodating tenants special needs and requirements.
- Provide memorable moments and emotional connections with tenants by obtaining feedback and providing excellent execution.
- Responsible for anticipating, identifying, and ensuring our tenants' needs are being always met.
- Work with Amenities Directors and Asset Services team to provide support in outreach and programming.
- Properly handle and maintain sensitive and confidential information.
- Maintain consistent and professional verbal and written communications with tenants.
- Actively participate in industry-related organizations and local communities to dev
Source : San Diego, California, United States