American Girl New York - Experience Associate (part-time under/permanent) - Mattel

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:  The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers. 

The Opportunity: The Experience Associate (Doll Hair Stylist) is located at the AG Retail location and reports directly to the Assistant Salon Manager. This position is responsible for delivering friendly and informative salon services, as well as the flexibility to adapt to changing business needs.

What Your Impact Will Be: 

• Approach, acknowledge, and assist customers promptly.
  • Execute styles for dolls successfully according to company standards and demonstrate proper doll hair care and doll skin care techniques.
  • Perform ear piercing services for girls and dolls.
  • Training and certification will be provided to perform ear piercing services. Trained associates will follow ear piercing procedure checklist, complete waivers, and review After Care procedures with guests.
  • Conduct inventory of salon supplies and stock salon area and communicate replenishment needs when needed.
  • Participate in Salon events including Doll Hair and Manicure Day events, hair demos, and private birthday parties.
  • Assist in other areas of the store as needed.
  • Share product knowledge, answer questions, and suggestive upsell other Salon services and complementary products.
  • Share information on store events, promotions, and activities with customers.
  • Collaborate with co-workers to create a positive work environment and assist in training new associates.

What We’re Looking For: 

• Sales experience in the specialty retail or service industry, preferred.
• Experience styling hair, especially for dolls, preferred.
• Experience working with children, preferred.
• Must be willing to work a flexible retail schedule, including days, nights and weekends.

The hourly rate for this position is $19.00.*

*Hourly rate is based on a candidate’s education, skills and experience.

What It’s Like to Work Here:

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.