Americas Workplace Experience Director- Boston or Newark - CBRE
Newark, NJ
About the Job
Americas Workplace Experience Director- Boston or Newark
Job ID
184244
Posted
04-Oct-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Customer Service, Facilities Management
Location(s)
Boston - Massachusetts - United States of America, Newark - New Jersey - United States of America
About the role
The Global Workplace Experience Lead serves as the primary client contact for the delivery of CBRE’s Experience Services and Hospitality Program that seeks to increase individual well-being, personal productivity, and organizational effectiveness for our Client, with an emphasis on five star service delivery across all aspects of the Workplace.
This role is part of the Account Leadership team and is focused on managing our strategy for delivery of Experience Services across the globe, delivering tangible concepts to a diverse customer base and managing long term value across the Experience platform.
This role is based in Boston, MA or Newark, NJ and is onsite.
Open to US Candidates- Eastern Time Zone is preferred to accommodate global calls.
What you’ll do
+ Leads by example to deliver the ultimate five-star Experience service within the corporate environment.
+ Directs the Experience Services team globally to deliver service levels within the prescribed scope and budget.
+ Reviews and contributes to client's strategic plans and determines appropriate staffing levels to meet expectations; provides direction on Experience Services management, including recruitment of talent, training, performance management, employee engagement, employee development and financials.
+ Establishes savings goals and creates action plans to improve financial position(s).
+ Sets goals and direction to meet and exceed client expectations. Sets achievable goals that are linked to the objectives of the organization.
+ Manages development, production, quality and retention of Experience Services team across the globe
+ Provides vision, strategy and implementation guidance for full scope of Experience Services.
+ Supports the global food services provision being delivered to the client from an operational excellence and training standpoint.
+ Remains informed about developments within the Experience Services industry, and networks with in-company subject matter experts to bring world class solutions to bear for the client.
+ Monitors key service delivery metrics. Takes corrective action as needed. Meets with management team and appropriate departments to discuss and resolve discrepancies.
+ Ensures safety standards are met by those delivery Experience Services, whether company employees or third-party service providers.
+ Ensures necessary tools and technology are available for Experience Services teams and clients.
+ Delivers strategic plan for utilisation of vendor partnerships.
+ Maintains relationships with vendors who provide services and goods.
+ Ensures orientation is best in class throughout the cross-regional disparate portfolio.
+ Ensures quality and regular audits of the Service Business Continuity plan.
+ Performs other duties as assigned.
What you’ll need
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
High School Diploma /A Levels (or country equivalent) required.
Bachelor’s degree (BA/BSc) or other relevant vocational training preferred.
Minimum of 10+ years related experience, with 5 of those in senior management role (e.g., Hotel General Manager, Front of House Manager, Hospitality, Corporate Food Service, Experience Manager or Event Manager) within a luxury environment.
Proficient French is preferred
Management Responsibilities
Provides formal supervision and management of Regional Workplace Experience leads. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination.
Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Job ID
184244
Posted
04-Oct-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Customer Service, Facilities Management
Location(s)
Boston - Massachusetts - United States of America, Newark - New Jersey - United States of America
About the role
The Global Workplace Experience Lead serves as the primary client contact for the delivery of CBRE’s Experience Services and Hospitality Program that seeks to increase individual well-being, personal productivity, and organizational effectiveness for our Client, with an emphasis on five star service delivery across all aspects of the Workplace.
This role is part of the Account Leadership team and is focused on managing our strategy for delivery of Experience Services across the globe, delivering tangible concepts to a diverse customer base and managing long term value across the Experience platform.
This role is based in Boston, MA or Newark, NJ and is onsite.
Open to US Candidates- Eastern Time Zone is preferred to accommodate global calls.
What you’ll do
+ Leads by example to deliver the ultimate five-star Experience service within the corporate environment.
+ Directs the Experience Services team globally to deliver service levels within the prescribed scope and budget.
+ Reviews and contributes to client's strategic plans and determines appropriate staffing levels to meet expectations; provides direction on Experience Services management, including recruitment of talent, training, performance management, employee engagement, employee development and financials.
+ Establishes savings goals and creates action plans to improve financial position(s).
+ Sets goals and direction to meet and exceed client expectations. Sets achievable goals that are linked to the objectives of the organization.
+ Manages development, production, quality and retention of Experience Services team across the globe
+ Provides vision, strategy and implementation guidance for full scope of Experience Services.
+ Supports the global food services provision being delivered to the client from an operational excellence and training standpoint.
+ Remains informed about developments within the Experience Services industry, and networks with in-company subject matter experts to bring world class solutions to bear for the client.
+ Monitors key service delivery metrics. Takes corrective action as needed. Meets with management team and appropriate departments to discuss and resolve discrepancies.
+ Ensures safety standards are met by those delivery Experience Services, whether company employees or third-party service providers.
+ Ensures necessary tools and technology are available for Experience Services teams and clients.
+ Delivers strategic plan for utilisation of vendor partnerships.
+ Maintains relationships with vendors who provide services and goods.
+ Ensures orientation is best in class throughout the cross-regional disparate portfolio.
+ Ensures quality and regular audits of the Service Business Continuity plan.
+ Performs other duties as assigned.
What you’ll need
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
High School Diploma /A Levels (or country equivalent) required.
Bachelor’s degree (BA/BSc) or other relevant vocational training preferred.
Minimum of 10+ years related experience, with 5 of those in senior management role (e.g., Hotel General Manager, Front of House Manager, Hospitality, Corporate Food Service, Experience Manager or Event Manager) within a luxury environment.
Proficient French is preferred
Management Responsibilities
Provides formal supervision and management of Regional Workplace Experience leads. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination.
Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Source : CBRE