AMI Supervisor - Hilton Head Public Service District

JOB TITLE: AMI Supervisor

WAGE/SALARY: $60,000 - $80,000 depending on experience 

Comprehensive Benefits Package

Hilton Head PSD, a public water, sewer and recycled water utility serving Hilton Head Island,
SC, is seeking an AMI Supervisor to plan, manage, direct, and supervise all operations of the
Advanced Metering Infrastructure (AMI) system.

EXAMPLE OF DUTIES:

• Plans, directs, and oversees the operation of the Advanced Metering Infrastructure
(AMI) system. Assumes ultimate responsibility for system management, operations
and documentation, administration and maintenance of all items relating to the
metering system including coordination with field staff, IT, and metering vendors on
any base station or remote reading coverage issues.
• Establishes key performance indicators for meter accuracy, system performance and
compiles, maintains, analyzes and reports results. Makes recommendations regarding
meter staffing and contracting as well as coordinating with and supervising any
metering contractors.
• Oversees meter system and daily work order activities and coordinates activities with
billing, field services and customer services. Coordinates water outages relating to
changeouts with customers and customer service. Ensures all metering work orders are
addressed and completed on a timely basis.
• Performs meter troubleshooting, diagnosis, changeouts, and repairs. Trains field staff
on metering software and equipment including best practices for meter
troubleshooting, diagnosis, changeouts, and repairs.
• Schedules, assigns, and supervises meter reading routes and technicians to meet billing
schedules, to ensure accuracy of reads, and to determine potential problems.
• Maintains inventory of all AMI components, tools, supplies; ensures proper
maintenance of all system components.
• Works with metering vendor to ensure all defective meters and warranty issues are
appropriately addressed and resolved.
• Meets with customers and explains District policies and procedures to resolve
metering issues and customer leak inquiries. Works with customer service, field
services, and billing to investigate, monitor, and resolve meter damage, backflow,
water theft and diversion activities.

Qualifications:

• Must have at least 5 years of AMI experience.
• Supervisory experience is preferred.

Competitive Benefits Offered