An Immediate Opening - Service Advisor (Entry Level) - Watkins Insurance Group

IN A NUTSHELL

The most crucial element for building strong customer relationships is providing exceptional service. At Watkins, customer service is more than just being courteous to our customers. It is a vital element of business operations because it impacts how our customers view our agency. For this reason, the Service Advisor role maintains a balanced and consistent workflow by completing various duties and tasks that assist in the servicing of a book of business. Service Advisors process applications for, changes to, reinstatement of, and cancellation of insurance policies and maintain files and records for each client or policy holder. In addition, Service Advisors may speak with clients to assist with basic and general insurance questions. Service Advisors work in Benefits, Commercial Lines or Personal Lines departments and work closely with a team. Service Advisors are not required to have an insurance license to successfully fulfill the role requirements. This position is a good opportunity for anyone looking to start an exciting and rewarding career in insurance.

IS THIS YOU?

• Are you customer focused? You will need to make every client interaction stand out for its friendliness, professionalism, and helpfulness. You will need to display empathy and leave a positive impression with the client.
• Are you analytical? You will review and verify data for accuracy to enhance processes and help in serving the clients better.
• Are you organized? You will need to stay focused on different tasks and use your time effectively and efficiently in order to be proactive and meet deadlines.
• Are you an excellent communicator? You will correspond and talk with insureds, carrier representatives, and agents to obtain information or provide important notifications. Good verbal and written communication skills are essential to providing clear and concise information. To comprehend the client's needs, you will also need to be a good listener.
• Are you a team player? You will need to be easy to work with and be willing to help others. The agency's success depends on our ability to work together seamlessly.

WHAT YOU NEED

• Basic understanding of clerical procedures and systems such as data entry, recordkeeping, and filing.
• Proficient computer skills. Proficiency in Microsoft Office Word, Excel, and Outlook a plus.
• Experience with clerical work or providing customer service is preferred.
• Typing skills.

WHAT YOU'LL GET

The culture at Watkins Insurance Group is about building relationships with each other, our clients, and our community. We adhere to our core values to sustain a culture of service. As a Watkins Insurance Group employee, you will receive a strong total reward packages which includes competitive pay. All full-time employees are eligible to receive benefits on the first of the month following employment. We are proud to provide a benefits and work environment package that will help our employees enjoy their work and life. Click here to learn about the benefits package.