Analyst - Business Process Analyst I - Veterans Sourcing Group
Osseo, MN 55311
About the Job
Job Description: Remote
The Business Process Analyst – LMS Administrator is accountable for functional and technical support of the learning management system Adobe Learning Manager. This individual will handle overall system administration, content management, learner management, course assignment protocols, and reporting tools in the system. The LMS administrator serves as the focal point for the field's training plans and troubleshooting, learning teams, technology teams (internal and external) and vendor partners. They will work closely with instructional designers and other members of the team through a thoughtful, holistic approach to assessing, prioritizing, and evaluating learning technology requirements to create an excellent user experience.
Your responsibilities will include:
• Maintaining the daily operation and use of the LMS, including establishing curricula, users, user groups and other artifacts
• Monitoring and reviewing quarterly LMS enhancements/changes and communicating with stakeholders to develop an appropriate rollout plan
• Collaborating with the instructional design team members on technical needs and opportunities to enhance the user experience as it relates to LMS
• Resolving technical support requests with the system
• Recommending technology or workflow solutions on how to best leverage LMS to efficiently deliver and track learning to meet organizational objectives
• Designing, maintaining and distributing reports within the system
• Assist instructional designers, managers of sales training, and on-boarding administrator with set-up of virtual classrooms, including creating and managing instances of virtual classes
• Develop and maintain LMS training/job aids.
• Train key stakeholders on LMS functionality.
• Provide troubleshooting assistance for users regarding logging in to the LMS and accessing courses
• Serve as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services.
Minimum Qualifications
• Bachelor's Degree
• Strong analytical skills in identifying technical problems.
• Willingness to work independently and as part of a collaborative team.
• Excellent communication and interpersonal skills: can articulate thoughts and ideas (technical and nontechnical) clearly, concisely, and persuasively
• Detail oriented is required.
Preferred Qualifications
• Experience as administrator of an LMS
• Familiarity with user roles and permissions, problems, implementation, maintenance of courses, and troubleshooting user problems in learning management systems.
• Experience with industry standards such as SCORM.
OT: Eligible for 1.40 OT Mark-Up: Yes
The Business Process Analyst – LMS Administrator is accountable for functional and technical support of the learning management system Adobe Learning Manager. This individual will handle overall system administration, content management, learner management, course assignment protocols, and reporting tools in the system. The LMS administrator serves as the focal point for the field's training plans and troubleshooting, learning teams, technology teams (internal and external) and vendor partners. They will work closely with instructional designers and other members of the team through a thoughtful, holistic approach to assessing, prioritizing, and evaluating learning technology requirements to create an excellent user experience.
Your responsibilities will include:
• Maintaining the daily operation and use of the LMS, including establishing curricula, users, user groups and other artifacts
• Monitoring and reviewing quarterly LMS enhancements/changes and communicating with stakeholders to develop an appropriate rollout plan
• Collaborating with the instructional design team members on technical needs and opportunities to enhance the user experience as it relates to LMS
• Resolving technical support requests with the system
• Recommending technology or workflow solutions on how to best leverage LMS to efficiently deliver and track learning to meet organizational objectives
• Designing, maintaining and distributing reports within the system
• Assist instructional designers, managers of sales training, and on-boarding administrator with set-up of virtual classrooms, including creating and managing instances of virtual classes
• Develop and maintain LMS training/job aids.
• Train key stakeholders on LMS functionality.
• Provide troubleshooting assistance for users regarding logging in to the LMS and accessing courses
• Serve as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services.
Minimum Qualifications
• Bachelor's Degree
• Strong analytical skills in identifying technical problems.
• Willingness to work independently and as part of a collaborative team.
• Excellent communication and interpersonal skills: can articulate thoughts and ideas (technical and nontechnical) clearly, concisely, and persuasively
• Detail oriented is required.
Preferred Qualifications
• Experience as administrator of an LMS
• Familiarity with user roles and permissions, problems, implementation, maintenance of courses, and troubleshooting user problems in learning management systems.
• Experience with industry standards such as SCORM.
OT: Eligible for 1.40 OT Mark-Up: Yes
Source : Veterans Sourcing Group
