Analyst, CRM & Strategy - D.C. United

Title: Analyst, CRM & Strategy

Location: Audi Field, Washington, DC

Division/Department: Business Strategy & Analytics

JOB SUMMARY

The D.C. United & Audi Field Business Strategy & Analytics team is looking for a strategic-minded individual to fill the role of Analyst, CRM & Strategy and join our growing team.

The Analyst, CRM & Strategy will work supporting the organization in various aspects of overall business objectives to drive sales, improve retention, and facilitate data acquisition. The role’s primary objectives will be to manage our daily CRM operational initiatives, including, but not limited to: campaign management and strategy, systems maintenance, develop and implement training protocols, maintain data integrity and other day-to-day CRM & Strategy responsibilities, as assigned. This position also acts as a key liaison between the Ticket Sales and Service, Partnerships, Events, Community Relations, and Executive team, as well as external stakeholders.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Manage CRM processes and execution for D.C. United and all affiliated partners and venues, including but not limited to, creating and managing sales/service campaigns, maintaining accurate records, analyzing results and making strategy recommendations
• Work with CRM and data warehouse provider client support to troubleshoot technical issues, campaign creation, develop reporting tools, etc.
• First-point-of-contact for Ticket Sales & Service managers and sales representatives, Partnership Sales managers and sales representatives, related to outreach cadences and all other CRM functions
• Assist with ticket buyer survey and form creation processes
• Develop backend workflows within CRM and data warehouse systems
• Maintain and improve data hygiene and quality control
• Develop and implement training materials for staff, including leading recurring training sessions
• Customer segmentation and exporting of targeted lists for various business objectives
• Assist in data capture processes, including cleaning and importing large data sets
• Assist in building and execution of targeted sales marketing campaigns, via email marketing, campaign administration, etc.
• Form creation and tracking
• Assist with data cleaning, entry, research, and lead generation
• Assist in developing and analyzing internal dashboards to assist in managing the sales process
• Additional responsibilities, as assigned

QUALIFICATIONS

• Bachelor’s degree required
• 1+ years of CRM experience preferred (Microsoft Dynamics preferred)
• Experience using Ticketmaster Archtics preferred, but not required
• Basic proficiency with SQL and data visualization tools (Tableau preferred)
• Advanced proficiency with Microsoft Excel and other MS Office products
• Excellent time management, organization and problem-solving skills
• Ability to work all events, flexible hours, including evenings, weekends and holidays
• Competitive nature and a contagious, positive attitude

LANGUAGES

• N/A

SCHEDULE

• 8:30am - 5:30pm

SUPERVISORY RESPONSIBILITIES

• None – No direct reports

TRAVEL

• Limited

ENVIRONMENTAL AND PHYSICAL CONDITIONS

• Open office layout. Desk job in normal/indoors office environment
• Frequently works at fast pace with unscheduled interruptions

OTHER

• Other duties as assigned (see disclaimer below).
• Anticipated pay: $55,000 - $60,000

I read this job description and understand all my job duties and responsibilities. I am able to perform the essential functions as outlined (with or without reasonable accommodations). I understand that my job may change on a temporary or regular basis according to the needs of my employer without it being specifically included in the job description. I further understand that future performance evaluations and merit increases to my pay (if any) are based on my ability to perform the duties and responsibilities outlined in this job description to the satisfaction of my immediate supervisor. I have discussed any questions I may have had about this job description with Human Resources prior to signing this form.

My employment is "at will," meaning that either D.C. United or I (the employee) may terminate the employment relationship at any time, with or without cause or prior notice. I understand that this internship does not entitle me to a paid job at the conclusion of the internship.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by the employee(s) assigned to this title. This description should not be construed as an exhaustive list of all responsibilities, duties, and skills required of incumbents holding the position. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Further neither this description, nor completion of tasks associated with this title should be construed as a contract of employment. All D.C. United employees, unless otherwise designated, are at-will employees.

All candidates must complete a successful background check.

D.C. United is committed to uplifting our community, staff, and club. We are seeking candidates to be a part of our journey in our quest for continued organizational growth and another MLS Cup.

D.C. United will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

D.C. United is an equal opportunity employer (EOE). D.C. United reaffirms its commitment to the principles of equal opportunity and diversity. D.C. United is proud to be an equal opportunity workplace and is an affirmative action employer. D.C. United is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, pregnancy, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Employment decisions can include hiring, termination, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions are made on the basis of individual skills, knowledge, abilities, job performance, and other appropriate qualifications.