Analyst, Desktop Architecture - EPCO Corporate

Enterprise Products Partners L.P. is one of the largest publicly traded partnerships and a leading North American provider of midstream energy services to producers and consumers of natural gas, NGLs, crude oil, refined products and petrochemicals. Our services include: natural gas gathering, treating, processing, transportation and storage; NGL transportation, fractionation, storage and import and export terminals; crude oil gathering, transportation, storage and terminals; petrochemical and refined products transportation, storage and terminals; and a marine transportation business that operates primarily on the United States inland and Intracoastal Waterway systems. The partnership's assets include approximately 50,000 miles of pipelines; 260 million barrels of storage capacity for NGLs, crude oil, refined products and petrochemicals; and 14 billion cubic feet of natural gas storage capacity. The Desktop Architecture Specialist will be primarily responsible for Application/Software Packaging. You will also lead workstation operating system/3 rd party patching of workstations on a bi-monthly basis. Key technical areas and tools: Application/Software Packaging, Workstation patching/3 rd party patching Configuration Manager, Intune, Autopilot, , Endpoint Automation, Workstation patching/3 rd party patching, VMWare, ControlUp, Device driver updating, Ivanti. Responsibilities include, but are not limited to:

• Perform application automation in the form of application scripting, software packaging, and virtualization.
• Application installation automation, documentation, testing, and reporting for applications.
• Work with Helix ticketing to resolve issues.
• Performing 3rd tier workstation support for IT personnel and the user community
• This position will be the primary contact for issue escalation for Desktop Support, Support center and Cyber Security.

• Collaborate with employees, application owners, software developers, and venders to address any escalated user issues.
• Experience and use transparency to build trust with team members to achieve technology objectives around Windows.
• Automate and deploy settings, software, and updates to multiple workstations across a distributed network.
• Directly troubleshoot issues and work on challenging IT related projects in a professional ethical organization.

The candidate should meet the following qualifications:

• 5 days a week onsite at our facility in NW Houston. 24hr support phone rotation.
• 2 to 5 years 2 nd and 3 rd tier application and workstation support experience with Windows client administration.
• Engineering or Petro-chemical industry experience preferred.
• Degree in MIS, CS, CIS, Electrical Engineering, Telecommunications, Computer Engineering, or related technical degree recommended.
• Experience supporting Dell and HP business class workstations.
• Recent endpoint focused certification preferred.
• Write, use and test Powershell scripts for automation.
• CM/Intune/Admin Studio/Ivanti/App Deploy toolkit /MSIX package and patch deployment experience a plus
• Active Directory experience with Users and Computer, security, group policy, and DFS-R
• Good verbal and written communication skills and ability to share or train IT personnel on new technologies and processes.
• Able to multitask and work to deadlines