Analyst, Internal Support (Hybrid) - ATPCO

ATPCO is the foundation of flight shopping, providing pricing and retailing data, tools, and services to 500+ airlines, global distribution systems, sales channels, and technology companies. In addition, ATPCO links the entire airline community together, collaborating to develop industry standards for airline distribution and end-to-end technology solutions. As a result, ATPCO solutions work seamlessly across existing, new, and evolving technologies and methods from shopping to settlement. Airline-owned and reliably supporting air travel for more than 55 years, ATPCO is everywhere people buy flights.

Employees are eligible for our benefits package, including employer-matched 401(k), group health insurance and wellness programs, paid time off, tuition reimbursement, standby flight program, and employee collaborated work and life standards.

We consider qualified applicants for employment without regard to race, gender, age, color, religion, national origin, citizenship status, marital status, disability, sexual orientation, protected military/veteran status, gender identity or expression, genetic information, marital status, medical condition, or any other legally protected factor.

As a Junior Analyst Internal Support, you will be part of a team that values dedication, persistence, effective resource utilization, and superior customer service. Your role will be crucial in maintaining user uptime and enhancing computing experiences through proactive maintenance, problem identification, and resolution. You should also be motivated to learn new technologies, create, and follow processes. This position will report to the Manager, Desktop & A/V Support, providing you with a clear reporting structure and support system.

Work schedule: Hybrid

You Will:

• Support desktop operating systems, Windows and MacOS.
• Support standard applications such as Microsoft Office, Adobe Acrobat, Teams, and Outlook.
• Package and deploy Windows and macOS applications with Win32 and Intune software management.
• Proficient knowledge of Creating configuration profiles within Intune for Windows and MacOS.
• Technical knowledge of Windows Auto-pilot using Intune MDM.
• Work with PowerShell and Linux Shell scripting.
• Experience using the ServiceNow ticketing system.
• Investigate and coordinate security incident responses within Microsoft Security Center.
• Take ownership of inbound support requests, escalating when necessary.
• Troubleshoot remote access methods such as SSH, RDP, and VPN.
• Office 365 administration and support, including OneDrive, SharePoint, and Teams.
• Support and troubleshoot audio/video functions in Teams conference rooms on Logitech systems.
• Maintain standards and documentation continuously as products and technologies evolve.
• After-hours and weekend support may be required occasionally.

The Ideal Candidate

• Intellectual curiosity and desire to tackle the root of issues that impact customers and the teams.
• Self-starter, enjoy working within a team environment.
• Enjoy interacting with a user to fix their issues.
• Strong Windows 10/11 and macOS configuration and troubleshooting experience.
• Ability to quickly learn new software and IT concepts.
• Strong problem-solving and decision-making skills.

Salary Range:  USD $67,800 - $83,800.

*The disclosed range estimate has not been adjusted for applicable geographic differential associated with the location*

All your information will be kept confidential according to EEO guidelines.