Analyst IT - Level 3-Daily - Contract at TalentBurst, Inc.
Montreal, WI
About the Job
Job Title:- Support Analyst
Location:- Montreal, QC (Hybrid)
Duration:- 12+ months Contract
The Client Analyst ( "Support Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT Client
Such tasks include change, user request, incident, and problem management for the department
As required, functional support and user setup may be performed
The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor
Assist the user community to resolve technical issues
Coverage during weekend and off-hours are on an "as needed " basis.
Main Responsibilities Level 1 and 2 Support
Active monitoring of production activities
Perform remediation steps when required
Interface with external IT communities to resolve incidents
Work with development community for Level 3 incident escalations
Log work and effort in support tracking application and work with team and management to reduce recurring issues
Available for after-hours support activities, when necessary
Change and Request Management Responsible and accountable for changes to the production environment for NAR applications
Testing and deployment of updates and enhancements
Work with development community for release prioritization
Ensure that requests for change adhere to Group and Department Policies
Available for after-hours and/or weekend change activities, when necessary
Reporting & Special Projects Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
Regular reporting to line manager for prioritization and escalation
Conduct and participate in meetings with related communities
Perform control result analysis and reporting and take up corrective actions as needed
As required, take up project management responsibilities for special projects
Requirements
Training And Occupational Experience 5 or more years of professional experience as an Functional Support Analyst and/or similar role
Experience in Cash management/ Settlement systems/Wire transfer processes
Understanding of Treasury Operation
Treasury System (Integrity FIS) experience preferred, but not mandatory
ESSENTIAL SPECIFIC REQUIREMENTS Database skills (MS SQL)
Windows servers experience
SWIFT Payment processing, a plus
Unix/Linux hands on experience with knowledge of day to day commands, a plus
Strong analytical and problem solving skills.
Skills And Behaviours Knowledge of cash settlement process
Good organizational skills
Experience and/or knowledge of IT infrastructure implementation projects
Experience in software implementation
Professional attitude and good interpersonal behavior
Autonomy and adaptability; must be able to take initiative and be proactive
Team player skills
Project Management skills a plus
Fluent in English; French a plus
#TB_EN
Location:- Montreal, QC (Hybrid)
Duration:- 12+ months Contract
The Client Analyst ( "Support Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT Client
Such tasks include change, user request, incident, and problem management for the department
As required, functional support and user setup may be performed
The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor
Assist the user community to resolve technical issues
Coverage during weekend and off-hours are on an "as needed " basis.
Main Responsibilities Level 1 and 2 Support
Active monitoring of production activities
Perform remediation steps when required
Interface with external IT communities to resolve incidents
Work with development community for Level 3 incident escalations
Log work and effort in support tracking application and work with team and management to reduce recurring issues
Available for after-hours support activities, when necessary
Change and Request Management Responsible and accountable for changes to the production environment for NAR applications
Testing and deployment of updates and enhancements
Work with development community for release prioritization
Ensure that requests for change adhere to Group and Department Policies
Available for after-hours and/or weekend change activities, when necessary
Reporting & Special Projects Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
Regular reporting to line manager for prioritization and escalation
Conduct and participate in meetings with related communities
Perform control result analysis and reporting and take up corrective actions as needed
As required, take up project management responsibilities for special projects
Requirements
Training And Occupational Experience 5 or more years of professional experience as an Functional Support Analyst and/or similar role
Experience in Cash management/ Settlement systems/Wire transfer processes
Understanding of Treasury Operation
Treasury System (Integrity FIS) experience preferred, but not mandatory
ESSENTIAL SPECIFIC REQUIREMENTS Database skills (MS SQL)
Windows servers experience
SWIFT Payment processing, a plus
Unix/Linux hands on experience with knowledge of day to day commands, a plus
Strong analytical and problem solving skills.
Skills And Behaviours Knowledge of cash settlement process
Good organizational skills
Experience and/or knowledge of IT infrastructure implementation projects
Experience in software implementation
Professional attitude and good interpersonal behavior
Autonomy and adaptability; must be able to take initiative and be proactive
Team player skills
Project Management skills a plus
Fluent in English; French a plus
#TB_EN
