Analyst - IT Project Analyst - Quadrant, Inc.
Woodlawn, MD 21207
About the Job
IT Project Analyst
Woodlawn, MD - Hybrid
MUST:
Must be able to obtain and maintain a US Public Trust clearance.
Experienced IT Project manager or analyst
4+ years' experience supporting special IT projects and managing their end-to-end lifecycle
3+ years' experience assisting users with the operation of their computer systems and software applications, including Microsoft Office applications and other specialized software
3+ years' experience testing both hardware and software, ensuring that systems are functioning properly
3+ years' experience utilizing Jira (or similar service platform) to manage and respond to support tickets from users
Ability to prioritize and complete assignments independently, meet deadlines, and manage multiple changing priorities in a dynamic work environment
Strong analytical and problem-solving skills allowing for individual to identify, analyze, troubleshoot, and respond to complex problems while supporting users accurately and efficiently
Excellent teamwork and interpersonal skills
Ability to support multiple projects at the same time, each with their own unique set of requirements and needs
Ability to be flexible and react appropriately to changing job assignments, work environments, and work locations
Ability to write technical documentation and plain language documentation dependent on audience
Demonstrated understanding of navigating and adapting to unique constraints (i.e. policy, infrastructure)
Understanding of UX and user research methodologies required
Support of UX/user research software and/or tools (Axure, XD, Sketch, Figma, Medallia, Tobii) preferred
Support and troubleshooting of mobile devices (Android, iOS) preferred
Understanding of 508 and accessibility compliance preferred
Previous work experience in federal government preferred
Understanding of agile framework and full life-cycle software development methodologies preferred
CompTIA, Project management certifications (PMP, CAPM, PMI) highly preferred
Bachelor's degree and 3 Years of relevant work experience OR Master's degree and 1 Years of relevant work experience
DUTIES:
Support and track project requirements of research efforts across the UX team to ensure the delivery of end results
Meet regularly with project teams to understand current progress/challenges and provide assistance around agency policy, research processes, and best practices that support project goals
Maintain IT and internal process documentation for disbursement and use across UX team
Perform independent research and provide recommendations for new and improved software/hardware to enhance team's IT capabilities
Support ad hoc special projects relating to internal UX team needs
Provide technical support to UX team members including resolution of any software and/or hardware issues without the use of a script/knowledge base
Analyze helpdesk tickets (via Jira or other service platform) and determine appropriate response in a timely manner
Assist in review and improvement of team processes, including refining current processes to increase effectiveness and ease of use
Coordinate with internal team around asset management and if needed prepare quotes, catalog inventory, and review defective hardware to determine required actions
Learn customer-specific policies and processes
Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.
Woodlawn, MD - Hybrid
MUST:
Must be able to obtain and maintain a US Public Trust clearance.
Experienced IT Project manager or analyst
4+ years' experience supporting special IT projects and managing their end-to-end lifecycle
3+ years' experience assisting users with the operation of their computer systems and software applications, including Microsoft Office applications and other specialized software
3+ years' experience testing both hardware and software, ensuring that systems are functioning properly
3+ years' experience utilizing Jira (or similar service platform) to manage and respond to support tickets from users
Ability to prioritize and complete assignments independently, meet deadlines, and manage multiple changing priorities in a dynamic work environment
Strong analytical and problem-solving skills allowing for individual to identify, analyze, troubleshoot, and respond to complex problems while supporting users accurately and efficiently
Excellent teamwork and interpersonal skills
Ability to support multiple projects at the same time, each with their own unique set of requirements and needs
Ability to be flexible and react appropriately to changing job assignments, work environments, and work locations
Ability to write technical documentation and plain language documentation dependent on audience
Demonstrated understanding of navigating and adapting to unique constraints (i.e. policy, infrastructure)
Understanding of UX and user research methodologies required
Support of UX/user research software and/or tools (Axure, XD, Sketch, Figma, Medallia, Tobii) preferred
Support and troubleshooting of mobile devices (Android, iOS) preferred
Understanding of 508 and accessibility compliance preferred
Previous work experience in federal government preferred
Understanding of agile framework and full life-cycle software development methodologies preferred
CompTIA, Project management certifications (PMP, CAPM, PMI) highly preferred
Bachelor's degree and 3 Years of relevant work experience OR Master's degree and 1 Years of relevant work experience
DUTIES:
Support and track project requirements of research efforts across the UX team to ensure the delivery of end results
Meet regularly with project teams to understand current progress/challenges and provide assistance around agency policy, research processes, and best practices that support project goals
Maintain IT and internal process documentation for disbursement and use across UX team
Perform independent research and provide recommendations for new and improved software/hardware to enhance team's IT capabilities
Support ad hoc special projects relating to internal UX team needs
Provide technical support to UX team members including resolution of any software and/or hardware issues without the use of a script/knowledge base
Analyze helpdesk tickets (via Jira or other service platform) and determine appropriate response in a timely manner
Assist in review and improvement of team processes, including refining current processes to increase effectiveness and ease of use
Coordinate with internal team around asset management and if needed prepare quotes, catalog inventory, and review defective hardware to determine required actions
Learn customer-specific policies and processes
Source : Quadrant, Inc.
